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Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Requirements
About subscription plans
A subscription plan is a predefined offering that specifies the features, services, and support available with a cloud service subscription. Each system uses a single subscription plan.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
- Requirements
  - Presale checklist
    Use this checklist to collect customer environment information, validate Security Center SaaS requirements, and estimate deployment requirements before purchase.
  - Network requirements
    Network connectivity for Security Center SaaS must meet specific latency, availability, bandwidth, and federation requirements to support reliable operation.
  - Client workstation requirements
    Determine the workstation profile required for Security Center SaaS based on your workload, including administration, video monitoring, investigations, and other resource-intensive operations.
  - Port requirements
    To enable communication with cameras, appliances, clients, and on-premises Security Center systems, you must open specific network ports.
  - About data centers
    A data center is a secure physical facility that houses the compute, storage, and networking resources used to deliver cloud services. For Genetec cloud services, data centers are part of the managed infrastructure operated by the cloud provider.
  - About subscription plans
    A subscription plan is a predefined offering that specifies the features, services, and support available with a cloud service subscription. Each system uses a single subscription plan.
  - Supported devices
    Verify that the devices and firmware versions planned for deployment are supported in Security Center SaaS.
  - Supported features
    Use the Security Center SaaS Features Matrix to compare supported features, licensing options, and capability differences between Security Center SaaS and Security Center on-premises when planning a system deployment.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

About subscription plans

2026-09-03

A subscription plan is a predefined offering that specifies the features, services, and support available with a cloud service subscription. Each system uses a single subscription plan.

In Security Center SaaS, two subscription plans are available:

Standard Plan: The Standard Plan is for organizations that want a security solution with cloud-managed operations and administration. This plan focuses on day-to-day security monitoring and site management, including video, access control, intrusion, intercom integrations, investigations, and incident response.
Premium Plan: The Premium Plan is for organizations that want a cloud-managed security solution and more formal compliance processes. This plan includes everything in the Standard Plan, plus advanced enterprise-level capabilities such as identity management, work management, single sign-on (SSO), and API integrations.

For a detailed comparison of plan capabilities, see the Security Center SaaS Features Matrix.

Plan selection

A Security Center SaaS system is paired with a subscription plan during the ordering process. The plan outlines the capabilities and can be changed at any time.

The minimum subscription term is 1 year. Subscriptions are also available for 3-year and 5-year terms. Monthly subscription terms are not supported.

Considerations:

Subscriptions renew automatically.
Available features and benefits vary depending on the selected plan.

Important:

All connections associated with the system must match the selected plan. You cannot mix and match Standard Plan and Premium Plan subscription parts within the same system.

For more information about cloud services and subscription plans, see Genetec Terms of Service.