Home
Setup guide
Install and connect your Security Center SaaS application.
Getting started
Understanding the Security Center SaaS architecture
Security Center SaaS uses a hybrid-cloud architecture that combines cloud services, edge devices, and on-premises appliances to provide video surveillance, access control, and intrusion monitoring across connected sites.
How WebRTC streaming works in Security Center SaaS
Security Center SaaS web clients can use WebRTC to stream video directly through peer-to-peer connections. This applies to Genetec Cloudlink™ appliances and supported direct-to-cloud cameras.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
  - About Security Center SaaS
    Security Center SaaS is a unified hybrid-cloud solution offering physical security as a service. It integrates advanced security capabilities, emphasizes cybersecurity and privacy, and manages complex security tasks on premises, in the cloud, or both. With the flexibility of Security Center SaaS, organizations can efficiently monitor and respond to security threats from one place.
  - Setup overview
    Setting up Security Center SaaS involves planning, ordering, activating, and configuring the system.
  - Understanding the Security Center SaaS architecture
    Security Center SaaS uses a hybrid-cloud architecture that combines cloud services, edge devices, and on-premises appliances to provide video surveillance, access control, and intrusion monitoring across connected sites.
    - How WebRTC streaming works in Security Center SaaS
      Security Center SaaS web clients can use WebRTC to stream video directly through peer-to-peer connections. This applies to Genetec Cloudlink™ appliances and supported direct-to-cloud cameras.
  - Signing in to Security Center SaaS
    After your user account is created, you can sign in to your Security Center SaaS clients to perform tasks.
  - About Security Center SaaS client applications
    Security Center SaaS lets administrators and operators access the system from any location using web-based, desktop, and mobile clients.
  - About Clearance in Security Center SaaS
    Genetec Clearance™ is an evidence management system that you can use to help accelerate investigations by securely collecting, managing, and sharing evidence from different sources.
- User management
- Device management
- System automation
- Map design
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

How WebRTC streaming works in Security Center SaaS

2026-09-18

Security Center SaaS web clients can use WebRTC to stream video directly through peer-to-peer connections. This applies to Genetec Cloudlink™ appliances and supported direct-to-cloud cameras.

Network requirements

Accessing a WebRTC stream requires the following network conditions:

A WebRTC stream must be accessible from the appliance or camera. If the WebRTC stream can’t be established, Security Center SaaS web clients use the default HTTPS stream provided by Security Center SaaS.
The web browser that hosts the applications must be on the same network as the appliances or cameras. Otherwise, they must connect through a TURN server that is on both networks' allowlists.
Port requirements must be met for direct-to-cloud cameras and appliances.

How Security Center SaaS establishes WebRTC connections

Security Center SaaS establishes the initial peer-to-peer connection in the cloud through the following:

Security Center SaaS serves as a signaling server to exchange connection details, such as Session Description Protocol (SDP) or Interactive Connectivity Establishment (ICE) candidates.
Session Traversal Utilities for NAT (STUN) and Traversal Using Relays around NAT (TURN) servers are used to navigate Network Address Translation (NAT) and firewalls.

WebRTC stream availability

Security Center SaaS can only receive one WebRTC stream from a camera or appliance. The first user to connect to a camera receives the direct WebRTC stream. Subsequent users receive the default stream from Security Center SaaS.

Security Center SaaS web clients must be online to establish a WebRTC connection. Offline local streaming is not supported.

Verifying if a stream uses WebRTC

To verify if you are viewing a WebRTC stream, open the diagnostics overlay in the video tile by selecting the tile and clicking Ctrl+Shift+A. If the Local Candidate and Remote Candidate lines are displayed in the diagnostics overlay, the stream uses WebRTC.

A diagnostics overlay in a video tile with the Local candidate and Remote candidate fields highlighted.

The terms associated with the local and remote candidates indicate the stream routing.

Table 1. Stream routing behavior
Term	WebRTC routing
Host	Direct peer-to-peer streaming
srflx or prflx	Peer-to-peer streaming through NAT traversal
Relay	Redirected streaming through a TURN server

For a list of direct-to-cloud cameras that support WebRTC, see the Security Center SaaS Supported Device List.