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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Alarms, hot actions, and critical events
Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
Forcing acknowledgment of all alarms
To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
  - Triggering alarms
    To activate an alarm, you can trigger it manually from the notification tray in relevant tasks in Security Center SaaS.
  - Acknowledging alarms
    You can view and acknowledge active alarms in the Alarms side panel in Security Center SaaS.
  - Forcing acknowledgment of all alarms
    To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms.
  - Triggering hot actions
    To trigger hot actions in Security Center SaaS, you can use the function keys on your keyboard or from the menu in the notification tray.
  - Setting a threat level
    If a critical event occurs, such as a fire or shooting, you can set a threat level in Security Center SaaS.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Forcing acknowledgment of all alarms

2026-01-15

To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms.

What you should know

The Force acknowledge alarms button is only available to admin users.
The Force acknowledge alarms button clears all alarms across your Security Center SaaS system, including:
- Alarms that are currently under investigation.
- Alarms that have not had their acknowledgment condition cleared.
- Alarms that are not visible to admin users.
You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge alarms.

Procedure

Click the Active alarms () icon in the notification tray.
A side panel containing a list of active alarms opens.
Click , and then click Force acknowledge alarms.

A warning message is displayed to verify if you want to forcibly acknowledge all alarms.
Click Continue.

All active alarms in your Security Center SaaS system are cleared.