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Perform daily operations and monitor your facilities in the Security Center SaaS application.
Investigation
Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
About investigation
By providing advanced search capabilities users can quickly locate relevant video segments and contextual information, the Investigation task reduces the time required to collect evidence, analyze events, and prepare material for stakeholders.

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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
  - About investigation
    By providing advanced search capabilities users can quickly locate relevant video segments and contextual information, the Investigation task reduces the time required to collect evidence, analyze events, and prepare material for stakeholders.
    - How natural language search works in Security Center SaaS
      Natural language search in the Investigation task enables users to find relevant video clips by entering search terms in plain language.
    - How intelligent search works in Security Center SaaS
      You can start an investigation and take advantage of intelligent search functions in the Investigation task or directly from any video monitoring tile. The collected camera metadata varies by manufacturer and the camera's forensic capabilities.
  - Finding a person of interest from the Investigation task
    To quickly find a person of interest, you can perform an investigation in Security Center SaaS using natural language search criteria and additional intelligent search filters. The investigation information can then be reviewed and used to build a timeline of events including movements, interactions, and what happened before or after an incident.
  - Finding a vehicle of interest from the Investigation task
    To quickly find a vehicle of interest, you can perform an intelligent search in Security Center SaaS using natural language search criteria and additional intelligent search filters. The investigation information can then be reviewed to build a timeline of events and to understand what happened before or after an incident.
  - Finding a person of interest from a monitoring tile
    To find a person of interest while monitoring or reviewing video, you can perform an investigation in Security Center SaaS using intelligent search. The investigation information can then be reviewed and used to build a timeline of events including movements, interactions, and what happened before or after an incident.
  - Viewing when an object entered or exited a camera's field of view
    To view when an object of interest arrived in or left a camera's field of view, you can perform an investigation in Security Center SaaS using intelligent search. The investigation information can then be reviewed and used to build a timeline of events, including scene changes, entry and exit detections, and nearby activity.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
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Technical support
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Glossary

About investigation

2026-03-04

By providing advanced search capabilities users can quickly locate relevant video segments and contextual information, the Investigation task reduces the time required to collect evidence, analyze events, and prepare material for stakeholders.

Investigation tools

The Investigation task provides several ways to search for people and vehicles:

Natural language search: Users can use everyday language to search camera metadata and corresponding images for possible matches.
For more information, see How natural language search works in Security Center SaaS.
Filtered search: Narrows video evidence results by applying specific criteria, such as clothing color, vehicle type, time, and camera source, to refine search results and gain a comprehensive situational overview. Users can focus on relevant video segments and contextual data, which improves accuracy and reduces review time.
Intelligent search: Intelligent search is a set of capabilities that enhance investigations for persons and objects of interest. You can identify possible matches for a person across multiple locations using similarity detection. For objects, you can trace entry and exit events, review surrounding activity, and reconstruct the complete sequence of events before and after an incident.
For more information, see How intelligent search works in Security Center SaaS.