Finding a person of interest from the Investigation task

2025-11-12Last updated

To quickly find a person of interest, you can perform an investigation in Security Center SaaS using natural language search criteria and additional intelligent search filters. The investigation information can then be reviewed and used to build a timeline of events including movements, interactions, and what happened before or after an incident.

Before you begin

What you should know

Use the Investigation task when you have a description or incident details such as:
  • Upper or lower clothing color
  • Approximate time range
  • Location including one or more cameras
Important:
This procedure should only be performed on stationary camera deployments. Intelligent search on a moving camera is not supported because moving cameras do not provide consistent metadata.

Procedure

  1. From the vertical navigation bar, click Investigation.
  2. In the search field, enter your natural language search criteria and press Enter.
    For example:
    • "person wearing a red sweater and blue jeans"
    • "person wearing a white dress in the lobby yesterday afternoon"
    Natural language search quickly selects relevant footage without manually scanning hours of video.
  3. (Optional) If natural language search returns too many matches, select filters to further refine the person of interest search results:
    What
    Select the Person radio button.
    When
    Select a date or range from the calendar picker.
    Where
    Select one or more cameras.
    Upper body clothing color
    Select the color you are looking for.
    Lower body clothing color
    Select the color you are looking for.
    Filters for the Investigation task in Genetec Operation showing a person of interest search with other filters selected.
  4. From the Thumbnail size list, select an appropriate thumbnail size for reviewing the search results.
  5. Review the results to find your person of interest.
    1. Select a video thumbnail to review.
      The video plays in the side pane tile with details below, such as the current video frame, clothing color filters, and so on.
      Investigation task in Genetec Operation showing a person of interest search with a video selected and side pane open showing more details.
      Reviewing thumbnails helps to validate matches quickly and avoid wasting time on irrelevant clips.
    2. To view the video in a larger format, click Maximize tile ().
    3. (Optional) Navigate the video timeline using video scrubbing to quickly scan thumbnails and find relevant footage:
      Hover over the timeline
      Hover and move the mouse over the video timeline. A thumbnail preview displays above the timeline.
      Seek in the timeline
      Click, hold, and drag the mouse along the video timeline.
  6. In the Similar people section, review visual matches to find potential sightings and movement paths.
    1. Click Show more to expand the Similar people section.
    2. Click the camera icon and select cameras to include or exclude from the results.
      Similar people section of the Investigation task side pane in Genetec Operation showing the camera selector options.
    3. From the time range list, select a time range.
      Similar people section of the Investigation task side pane in Genetec Operation showing the time picker options.
    4. In the search results or the side pane, select thumbnails of any potential matches to view in the video player.
  7. In the Nearby activity section, review people and vehicles in the surrounding area before and after the incident to reconstruct the scene.
    1. Click Show more to expand the Nearby activity section.
    2. From the People and vehicles list, select people, vehicles, or both.
    3. From the time range list, select a time range.
    4. In the search results or the side pane, select thumbnails of any potential matches to view in the video player.
  8. (Optional) Repeat one or more of the preceding steps to refine the criteria and review any other thumbnails that might be a match.
This investigation process provides a timeline of events, including where the person went, who they interacted with, and what happened before or after. This provides more context about the incident with less manual effort, and helps investigators validate evidence and generate reliable leads with greater confidence.