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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Investigation
Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
About investigation
By providing search capabilities that let users to find relevant video segments and contextual information quickly, the Investigation task shortens the time needed to gather evidence, analyze events, and prepare materials for stakeholders.
How intelligent search works in the Investigation task
You can initiate an investigation and use intelligent search functions within the Investigation task. The camera metadata collected differs depending on the manufacturer and the camera's forensic capabilities.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
  - About investigation
    By providing search capabilities that let users to find relevant video segments and contextual information quickly, the Investigation task shortens the time needed to gather evidence, analyze events, and prepare materials for stakeholders.
    - How natural language search works in Security Center SaaS
      Natural language search within the Investigation task allows users to find relevant video clips by typing search terms in plain language.
    - How intelligent search works in the Investigation task
      You can initiate an investigation and use intelligent search functions within the Investigation task. The camera metadata collected differs depending on the manufacturer and the camera's forensic capabilities.
    - How visual trajectory works in Security Center SaaS
      Visual trajectory is an investigative feature that helps users quickly gather evidence of people and vehicle movement. It shows movement within a camera’s field of view, travel directions, and exit points from the scene.
  - Finding a person of interest from the Investigation task
    To quickly locate a person of interest, you can conduct an investigation in Security Center SaaS using natural language search criteria and additional smart search filters. The investigation details can then be reviewed and used to create a timeline of events, including movements, interactions, and what occurred before or after an incident.
  - Finding a vehicle of interest from the Investigation task
    To quickly find a vehicle of interest, you can perform an intelligent search in Security Center SaaS using natural language search criteria and additional intelligent search filters. The investigation information can then be reviewed to build a timeline of events and to understand what happened before or after an incident.
  - Finding a person of interest from a monitoring tile
    To find a person of interest while monitoring or reviewing video, you can perform an investigation in Security Center SaaS using intelligent search. The investigation information can then be reviewed and used to build a timeline of events including movements, interactions, and what happened before or after an incident.
  - Viewing when an object entered or exited a camera's field of view
    To determine when an object of interest entered or exited a camera's field of view, you can investigate in Security Center SaaS using intelligent search. The investigation details can then be reviewed and used to compile a timeline of events, such as scene changes, entry and exit detections, and nearby activity.
  - Tracking the movement of people and vehicles in a defined area
    Using visual trajectory search, you can observe how people and vehicles moved through a specified area within a camera's field of view.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
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Set up and use Federation in Security Center SaaS.
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Supported devices
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Supported features
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Technical support
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Glossary

How intelligent search works in the Investigation task

2026-03-18

You can initiate an investigation and use intelligent search functions within the Investigation task. The camera metadata collected differs depending on the manufacturer and the camera's forensic capabilities.

Intelligent search can also be activated in the Tiles task. For details, see How intelligent search works in a monitoring tile.

Requirements

Important:
Intelligent search requires a Security Center SaaS Premium Plan. For an overview of the key features and differences between the Standard and Premium plans, see the Security Center SaaS Features Matrix.
Intelligent search only works for non-federated cameras.
To display thumbnails of similar people and nearby activity, you need forensic-capable cameras with the Activate camera metadata setting enabled.

Expand your search results

After using natural language search or filtered search to find a person or vehicle of interest, you select an image from the results. This opens a side pane that shows a video tile and intelligent search results related to your search.

If you select a person of interest, similar people and nearby activity are displayed.
If you select a vehicle of interest, nearby activity is displayed.

Investigating a subject of interest

To investigate a specific area, click Intelligent search (

) to draw an area of interest in the video tile. The system responds according to your selection:

To examine a person within the camera's view, draw a box around them. Thumbnails of similar individuals and nearby activity are shown.
To investigate a vehicle, object, or area of interest within the camera's view, draw a box around it. Thumbnails of entry and exit detection and nearby activity are shown.

Note:

When you draw a box around a subject of interest, you can click Show trajectories. This shows how people and vehicles moved within the camera's field of view. For more information, see How visual trajectory works in Security Center SaaS.