Visitor hosts fields in Genetec Operation are empty
2024-06-26Last updated
If the Visitor hosts fields in Genetec™ Operation desktop are empty, then the Cardholder groups can escort visitors setting might not be configured correctly for Genetec ClearID™.
Cause
In the Visitors section of the Access control
task, the Cardholder groups can escort visitors setting in
Genetec™ Configuration desktop could be disabled (OFF).
Solution
In the Visitors section of the Access control task, make sure that the Cardholder groups can escort visitors setting is enabled (ON).
- From the Genetec Configuration desktop homepage, open the Access control task.
- Click General settings.
- Click or slide the Cardholder groups can escort visitors option to the ON position.
- (Optional) In ClearID, create a new visit request to verify that the option is working as expected.
- (Optional) In Genetec Operation desktop, check that the Visitor hosts field contains host information.