Okta user synchronization issues

2026-05-12Last updated

Check the Okta application assignments or system logs for provisioning failures if a user reports access issues or if a user is not synchronized from Okta to Security Center SaaS correctly.

Cause: An Okta synchronization failure occurred

Description: A user cannot access Security Center SaaS because their user did not synchronize from Okta to Security Center SaaS correctly.

Solution 1: Check Okta application assignments for issues

  1. In the Okta Admin Console, click Applications > Applications .
  2. Click Assignments and type the user information in the search field, and then press Enter.
  3. In the Person column, click the exclamation icon next to the user for more information about the failure.
    Okta applications page showing the Assignments tab with the search field and a user with an automatic provisioning error highlighted.

Solution 2: Check the Okta system logs for issues

  1. In the Okta Admin Console, select Applications > Applications , and then click View logs.
  2. In the System Log section, click Advanced Filters.
  3. In the Advanced Filters dialog, click Add Filter.
    1. In the Enter a field to filter by field, click the field and from the list select outcome.
      Okta system log advanced filters dialog showing and statement filter options with the outcome value highlighted.
    2. From the outcome list, select outcome.result.
      Okta system log advanced filters dialog showing and statement filter options with the outcome.result value highlighted.
    3. After the equals list menu, in the Enter filter value field, select FAILURE and click Apply Filter.
      Okta system log advanced filters dialog showing a filter field and value highlighted.
  4. Check the Events list for failures.
    Okta system log showing the events list with user provisioning failures highlighted.

Solution 3: Resubmit the user provisioning task that encountered issues

  1. In the Okta Admin Console, click Dashboard > Tasks .
  2. In the Tasks list, click the task to expand and display its contents.
    Okta application tasks list showing an application assignment that encountered an error.
  3. Click the application name in the Task list to display more information about the failure.
    Okta application Tasks list showing app assignments have errors with the application highlighted.
  4. Select the checkboxes next to the application and the user rows, and then click Retry Selected.
    Okta application Tasks list showing app assignments have errors with retry selected.
  5. Sign in to Security Center SaaS and confirm that the user was synchronized successfully.
    Tip:
    If the user has no roles assigned, assign roles as needed.