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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Front desk
Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
Checking in a walk-in visitor
To give an unplanned visitor access to visit your site, you can use the walk-in visitor check-in option.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
  - About Front desk
    The Front desk task in Security Center SaaS provides reception and security staff with a unified workspace to manage site visitors. Operators can create and check in visitors, view scheduled visits, and monitor visitor status from a single interface. For planned visitors and walk-in visitors, security screening is available in the US market.
  - Setting your front desk location
    To manage visitors and site activities, you must first set your Front desk location for the day. Your location determines which site and visitor management information you can see and which functions you can access.
  - Reviewing visitor activities
    For an overview of the visitors expected today or the coming week, you can review the Visitors list. Using this information, you can quickly understand the current visitor status for your site and upcoming visitor activities, including checked-in visitors, checked-out visitors, and visitors expected at a later time.
  - Viewing the visit events schedule
    To see what visit events are planned, you can view the visit events schedule. Using this information, you can see what visitors are expected today or in the coming week and prepare any access cards or other special requirements ahead of time.
  - Checking in a walk-in visitor
    To give an unplanned visitor access to visit your site, you can use the walk-in visitor check-in option.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Checking in a walk-in visitor

2026-08-10

To give an unplanned visitor access to visit your site, you can use the walk-in visitor check-in option.

Before you begin

Set your Front desk location.

What you should know

If your organization uses Security Center SaaS Premium, the system can automatically screen walk-in visitors during check-in to identify potential security matches.

Procedure

In Security Center SaaS, open the Front desk task.
Click Walk-in visitor check-in and follow the on-screen prompts to complete the required information.

If prompted by your web browser, allow camera usage. When the wizard reaches the picture-taking step, instruct your visitor to stand in front of the camera for a front-facing photo.

Note:
The picture taken during visitor check-in is only stored in our Azure cloud storage and is not sent to third parties.
If security screening is enabled, review the Security screening section to determine if the visitor is a match:
- If the person is a match: Verify that their name, DOB, and photo match the flagged profile. Click Confirm match, click Confirm match again, and let the visitor know someone will be with them soon.
- If the person is not a match: Click No match, and proceed to the next step.
In the Confirm check-in section, review the information for accuracy and click Confirm check-in.

After you finish

If the visitor was cleared and all other conditions have been met, issue a visitor badge.