Port requirements for direct-to-cloud intercoms
To enable communication with direct-to-cloud (D2C) intercoms, you must open specific outbound ports for the associated domains.
Axis D2C intercoms
To stream video from Axis D2C intercoms, you must open the ports required for direct-to-cloud cameras. For more information, see Port requirements for direct-to-cloud cameras.
Open the required outbound ports for the listed domains to enable voice and video calls. This enables the intercom to connect to cloud services, be managed remotely, and stream audio and video in both directions.
US data centers
The following network ports must be open for systems hosted in US data centers.
| Outbound port | Domain name | Port usage |
|---|---|---|
| TCP 5061 | Recommended: *.eastus2.sip.sipelia.genetec.cloud Current service endpoints: {TenantID}.eastus2.sip.sipelia.genetec.cloud Note: The tenant ID is found in the URL of your Security Center SaaS system. For example:
https://us.securitycentersaas.genetec.cloud/{TenantID}/apps |
SIP protocol port for call signaling |
| UDP 20000-60000 | global.relay.metered.ca Note: Find the complete list of IP
addresses at https://www.metered.ca/static-content/stun-turn/turnserver-ip-whitelist/all.txt. |
UDP port range for audio and video |
| UDP 80 | stun.relay.metered.ca | STUN protocol port for resolving public addresses |
Canadian data centers
The following network ports must be open for systems hosted in Canadian data centers.
| Outbound port | Domain name | Port usage |
|---|---|---|
| TCP 5061 | Recommended: *.centralca.sip.sipelia.genetec.cloud Current service endpoints: {TenantID}.centralca.sip.sipelia.genetec.cloud Note: The tenant ID is found in the URL of your Security Center SaaS system. For example:
https://ca.securitycentersaas.genetec.cloud/{TenantID}/apps |
SIP protocol port for call signaling |
| UDP 20000-60000 | global.relay.metered.ca Note: Find the complete list of IP
addresses at https://www.metered.ca/static-content/stun-turn/turnserver-ip-whitelist/all.txt. |
UDP port range for audio and video |
| UDP 80 | stun.relay.metered.ca | STUN protocol port for resolving public addresses |
Australian data centers
The following network ports must be open for systems hosted in Australian data centers.
| Outbound port | Domain name | Port usage |
|---|---|---|
| TCP 5061 | Recommended: *.eastau.sip.sipelia.genetec.cloud Current service endpoints: {TenantID}.eastau.sip.sipelia.genetec.cloud Note: The tenant ID is found in the URL of your Security Center SaaS system. For example:
https://au.securitycentersaas.genetec.cloud/{TenantID}/apps |
SIP protocol port for call signaling |
| UDP 20000-60000 | global.relay.metered.ca Note: Find the complete list of IP
addresses at https://www.metered.ca/static-content/stun-turn/turnserver-ip-whitelist/all.txt. |
UDP port range for audio and video |
| UDP 80 | stun.relay.metered.ca | STUN protocol port for resolving public addresses |
European data centers
The following network ports must be open for systems hosted in European data centers.
| Outbound port | Domain name | Port usage |
|---|---|---|
| TCP 5061 | Recommended: *.westeu.sip.sipelia.genetec.cloud Current service endpoints: {TenantID}.westeu.sip.sipelia.genetec.cloud Note: The
tenant ID is found in the URL of your Security Center SaaS system. For example:
https://eu.securitycentersaas.genetec.cloud/{TenantID}/apps |
SIP protocol port for call signaling |
| UDP 20000-60000 | global.relay.metered.ca Note: Find the complete list of IP
addresses at https://www.metered.ca/static-content/stun-turn/turnserver-ip-whitelist/all.txt. |
UDP port range for audio and video |
| UDP 80 | stun.relay.metered.ca | STUN protocol port for resolving public addresses |
UK data centers
The following network ports must be open for systems hosted in UK data centers.
| Outbound port | Domain name | Port usage |
|---|---|---|
| TCP 5061 | Recommended: *.southuk.sip.sipelia.genetec.cloud Current service endpoints: {TenantID}.southuk.sip.sipelia.genetec.cloud Note: The tenant ID is found in the URL of your Security Center SaaS system. For example:
https://uk.securitycentersaas.genetec.cloud/{TenantID}/apps |
SIP protocol port for call signaling |
| UDP 20000-60000 | global.relay.metered.ca Note: Find the complete list of IP
addresses at https://www.metered.ca/static-content/stun-turn/turnserver-ip-whitelist/all.txt. |
UDP port range for audio and video |
| UDP 80 | stun.relay.metered.ca | STUN protocol port for resolving public addresses |