Port requirements for clients
To enable communication between clients and Security Center SaaS, you must open specific network ports.
US data centers
The following ports must be open for data centers in the US, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service endpointsCurrent service static IPs |
Connection for Security Center SaaS web services. |
|
Connection for Genetec™ single sign-on (SSO) | |
|
Connection for signing in to Microsoft. | |
|
Connection for Genetec feature management. | |
|
Connection for monitoring and eventing. | |
|
Connection for the Product Fruits product adoption platform. | |
|
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for HTTPS. |
| UDP 20000-60000 |
See the complete list of IP addresses. |
UDP port range for call media (audio and video) |
| UDP 80 |
|
STUN protocol port for resolving public addresses |
| Configuration task in Security Center SaaS | ||
| TCP 443 |
|
Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 TCP 1935 |
RecommendedCurrent service static IPs |
Connection for RTSP streaming over TLS and ICE TCP in WebRTC for live streaming. |
| TCP 443 |
|
Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Canadian data centers
The following ports must be open for data centers in Canada, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service endpointsCurrent service static IPs |
Connection for Security Center SaaS web services. |
|
Connection for Genetec™ single sign-on (SSO) | |
|
Connection for signing in to Microsoft. | |
|
Connection for Genetec feature management. | |
|
Connection for monitoring and eventing. | |
|
Connection for the Product Fruits product adoption platform. | |
|
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for HTTPS. |
| UDP 20000-60000 |
See the complete list of IP addresses. |
UDP port range for call media (audio and video) |
| UDP 80 |
|
STUN protocol port for resolving public addresses |
| Configuration task in Security Center SaaS | ||
| TCP 443 |
|
Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 TCP 1935 |
Recommended:Current service static IPs |
Connection for RTSP streaming over TLS and ICE TCP in WebRTC for live streaming. |
| TCP 443 |
|
Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Australian data centers
The following ports must be open for data centers in Australia, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service endpointsCurrent service static IPs |
Connection for Security Center SaaS web services. |
|
Connection for Genetec™ single sign-on (SSO) | |
|
Connection for signing in to Microsoft. | |
|
Connection for Genetec feature management. | |
|
Connection for monitoring and eventing. | |
|
Connection for the Product Fruits product adoption platform. | |
|
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for HTTPS. |
| UDP 20000-60000 |
See the complete list of IP addresses. |
UDP port range for call media (audio and video) |
| UDP 80 |
|
STUN protocol port for resolving public addresses |
| Configuration task in Security Center SaaS | ||
| TCP 443 |
|
Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 TCP 1935 |
RecommendedCurrent service static IPs |
Connection for RTSP streaming over TLS and ICE TCP in WebRTC for live streaming. |
| TCP 443 |
|
Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
European data centers
The following ports must be open for data centers in Europe, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service endpointsCurrent service static IPs |
Connection for Security Center SaaS web services. |
|
Connection for Genetec™ single sign-on (SSO) | |
|
Connection for signing in to Microsoft. | |
|
Connection for Genetec feature management. | |
|
Connection for monitoring and eventing. | |
|
Connection for the Product Fruits product adoption platform. | |
|
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for HTTPS. |
| UDP 20000-60000 |
See the complete list of IP addresses. |
UDP port range for call media (audio and video) |
| UDP 80 |
|
STUN protocol port for resolving public addresses |
| Configuration task in Security Center SaaS | ||
| TCP 443 |
|
Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 TCP 1935 |
RecommendedCurrent service static IPs |
Connection for RTSP streaming over TLS and ICE TCP in WebRTC for live streaming. |
| TCP 443 |
|
Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
UK data centers
The following ports must be open for data centers in the UK, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service endpointsCurrent service static IPs |
Connection for Security Center SaaS web services. |
|
Connection for Genetec™ single sign-on (SSO) | |
|
Connection for signing in to Microsoft. | |
|
Connection for Genetec feature management. | |
|
Connection for monitoring and eventing. | |
|
Connection for the Product Fruits product adoption platform. | |
|
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for HTTPS. |
| UDP 20000-60000 |
See the complete list of IP addresses. |
UDP port range for call media (audio and video) |
| UDP 80 |
|
STUN protocol port for resolving public addresses |
| Configuration task in Security Center SaaS | ||
| TCP 443 |
|
Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
You can obtain your Genetec reference from your Genetec channel partner. The reference format is SCC followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 TCP 1935 |
RecommendedCurrent service static IPs |
Connection for RTSP streaming over TLS and ICE TCP in WebRTC for live streaming. |
| TCP 443 |
|
Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |