About users and roles

2026-08-04

Users represent individuals with access to the Security Center SaaS system. System administrators create user entities with pre-defined roles and configure their rights and privileges.

Users, groups, and cardholders

Security Center SaaS defines users, groups, and cardholders as follows:

Users: People who have access to Security Center SaaS. All users must have an account at https://login.genetec.com. If a user doesn't have an existing account, they are prompted to create one when added to the system.
Groups: Groups of users who share common properties and privileges.
Cardholders: People who can enter and exit secured areas by using their credentials (typically access cards). Cardholder activities can be tracked.

Privileges and access rights

Privileges and access rights define what a user can do in the system:

Privileges: Limits the types of activities the user can perform on the system.
Access rights for partitions: Limits the entities the user can exercise their privileges on.

Roles

Each user is assigned a role, which provides a pre-configured set of access rights and privileges.

Owner: This role is designed for system owners. It grants user management privileges and the ability to accept terms and conditions. Only an Owner can grant or remove this role.
Administrator: This role is designed for system administrators. It provides full access to all tasks.
Operator: This role is designed for security operators who monitor real-time events within the system. It provides access to all tasks except for Configuration.
Front desk: This role is for staff who manage visitors at the front desk. It provides basic access control privileges.

Advanced configuration

Some users might require a different set of privileges or access rights than those provided by the default roles. When this occurs, an administrator can make adjustments using the User management task in Genetec™ Configuration desktop.