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Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Printing a test badge from the Self-Service Kiosk
To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
  - About ClearID Self-Service Kiosk
    Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
  - Configuring the Self-Service Kiosk iPad
    Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
  - Selecting a Self-Service Kiosk label printer
    Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
  - Printing a test badge from the Self-Service Kiosk
    To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
  - Resetting the Self-Service Kiosk mobile app
    In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
  - Self-Service Kiosk options
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Identity document types
    Use the following information to help you understand all the different identity document types that are supported by the Genetec ClearID™ Self-Service Kiosk during the check-in process.
- Troubleshooting
  Troubleshoot common issues that can occur.
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Appliances
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Supported devices
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Supported features
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Technical support
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Glossary

Printing a test badge from the Self-Service Kiosk

2024-06-20

To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.

Before you begin

Select a kiosk label printer.
Make sure that labels are loaded in the printer.
Make sure that labels are correctly aligned.

What you should know

The Brother QL-820NWBc, QL-820NWB, and QL-810W label printers can print either Black or Red and Black badges:

62mm Black (Brother Part No: DK-2205)
62mm Red and Black (Brother Part No: DK-2251)

The Brother TD-4550DNWB label printer can only print Black badges:

57mm Black (Brother Part No: RD001U1S)
Important:
The labels for the Brother TD-4550DNWB printer MUST be orientated correctly otherwise badge printing issues can occur.

Badges can be printed in either Portrait or Landscape format.

Procedure

In the Genetec ClearID™ Self-Service Kiosk mobile app, tap settings ().
In the Settings page, tap Print a test badge.

Figure 1. Settings page - Brother QL-820NWBc printer

Figure 2. Settings page - Brother TD-4550DNWB printer
Collect and examine your test badge.

Badge dimensions: 10 x 6.1 cm's or 3.94 x 2.56 inches.

Note:
When printing to a Brother TD-4550DNWB label printer, your badges are printed in black and white.

You are now ready for visitors to use the ClearID Self-Service Kiosk and print their own visitor badges during their check-in.

After you finish

From time to time you might need to order supplies, replace the coin cell battery, recharge the optional battery unit (Brother QL-820NWBc or QL-820NWB only), or clean the label printer. For more information, see the third-party user guide documentation for your printer.