Home
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Synchronizing data
Learn how to connect ClearID to other systems.
Synchronizing identities using One Identity
Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
Installing the One Identity Synchronization Tool
Before you can import identities information from an external system into Genetec ClearID™, you must first install the Genetec ClearID™ One Identity Synchronization Tool.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
  - Authenticating your connection
    Before you can connect with Genetec ClearID™ to synchronize data or issue API commands, you must first authenticate your applications (or API environment) so that your applications or API can communicate with ClearID.
  - Synchronizing identities using an API
    Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities. However, many other scenarios are also possible.
  - Synchronizing identities using One Identity
    Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
    - About the One Identity Synchronization Tool
      The Genetec ClearID™ One Identity Synchronization Tool is a Windows service that you can use to import identities information from an external system into Genetec ClearID™.
    - About One Identity Synchronization Tool attribute fields
      When you synchronize an external system with Genetec ClearID™ using the Genetec ClearID™ One Identity Synchronization Tool, your external system attributes are synchronized (imported) into ClearID identity attributes using the field mappings in the One Identity Synchronization Tool.
    - About the Azure web app
      The Azure web app is a web application that is used to connect Genetec ClearID™ One Identity Synchronization Tool to the Azure AD data so that the Active Directory user information can be accessed and synchronized.
    - Installing the One Identity Synchronization Tool
      Before you can import identities information from an external system into Genetec ClearID™, you must first install the Genetec ClearID™ One Identity Synchronization Tool.
      - Uninstalling the One Identity Synchronization Tool
        From time to time, you might want to uninstall the Genetec ClearID™ One Identity Synchronization Tool to fix a problem or install an updated version.
      - Upgrading the One Identity Synchronization Tool
        Upgrade Genetec ClearID™ One Identity Synchronization Tool to the latest version when it becomes available so that you can use new features.
    - Configuring the One Identity Synchronization Tool
      Before you can synchronize an external system with Genetec ClearID™, you must first configure the Genetec ClearID™ One Identity Synchronization Tool.
    - Reviewing synchronization status
      To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.
    - About One Identity Synchronization Tool logs
      The Genetec ClearID™ One Identity Synchronization Tool includes logs that can be used for troubleshooting. The logs can be used to check the status of the configuration tool, the windows service, or review synchronization activities.
    - Viewing One Identity Synchronization Tool logs
      You can use the Genetec ClearID™ One Identity Synchronization Tool logs to check the status of the configuration tool, the windows service, or review synchronization activities.
    - Updating existing identities from an external data source
      When users that have already been created have the same external ID as existing users, you can use Genetec ClearID™ One Identity Synchronization Tool to update the existing identities information from an external data source.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- Troubleshooting
  Troubleshoot common issues that can occur.
Additional resources
Review the supported device list and other resources.
Glossary

Installing the One Identity Synchronization Tool

2024-08-28

Before you can import identities information from an external system into Genetec ClearID™, you must first install the Genetec ClearID™ One Identity Synchronization Tool.

Before you begin

Obtain the latest installer package from your deployment contact.

What you should know

This procedure is for IT or security personnel responsible for external system attributes administration.

Install the One Identity Synchronization Tool on its own dedicated server. It doesn’t require a Security Center SaaS server.

Note: The One Identity Synchronization Tool isn’t generally available as a public download. The synchronizer download is supplied by your deployment contact when needed.

Procedure

Navigate to the ClearID One Identity Synchronization Tool installer supplied by your deployment contact.
Right-click the setup.exe file. Then click Run as administrator and follow the installation instructions.
In the Genetec ClearID™ One Identity Synchronization Service Installation dialog, select a setup language and click Next.
In the Welcome to the InstallShield Wizard section, click Next.
Review and accept the license agreement, then click Next.
Specify your destination folder.

By default, the service is installed at C:\Program Files (x86)\Genetec ClearID One Identity Synchronization Service.
(Optional) Click Change to modify the destination folder.
1. In the Browse For Folder dialog, browse to and select the folder where you want the service installed and click OK.
Click Install.
Click Finish to complete the installation.

The ClearID One Identity Synchronization Tool is now installed.

After you finish

Configure the synchronization tool.