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Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Synchronizing data
Learn how to connect ClearID to other systems.
Synchronizing identities using One Identity
Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
Viewing One Identity Synchronization Tool logs
You can use the Genetec ClearID™ One Identity Synchronization Tool logs to check the status of the configuration tool, the windows service, or review synchronization activities.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
  - Authenticating your connection
    Before you can connect with Genetec ClearID™ to synchronize data or issue API commands, you must first authenticate your applications (or API environment) so that your applications or API can communicate with ClearID.
  - Synchronizing identities using an API
    Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities. However, many other scenarios are also possible.
  - Synchronizing identities using One Identity
    Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
    - About the One Identity Synchronization Tool
      The Genetec ClearID™ One Identity Synchronization Tool is a Windows service that you can use to import identities information from an external system into Genetec ClearID™.
    - About One Identity Synchronization Tool attribute fields
      When you synchronize an external system with Genetec ClearID™ using the Genetec ClearID™ One Identity Synchronization Tool, your external system attributes are synchronized (imported) into ClearID identity attributes using the field mappings in the One Identity Synchronization Tool.
    - About the Azure web app
      The Azure web app is a web application that is used to connect Genetec ClearID™ One Identity Synchronization Tool to the Azure AD data so that the Active Directory user information can be accessed and synchronized.
    - Installing the One Identity Synchronization Tool
      Before you can import identities information from an external system into Genetec ClearID™, you must first install the Genetec ClearID™ One Identity Synchronization Tool.
    - Configuring the One Identity Synchronization Tool
      Before you can synchronize an external system with Genetec ClearID™, you must first configure the Genetec ClearID™ One Identity Synchronization Tool.
    - Reviewing synchronization status
      To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.
    - About One Identity Synchronization Tool logs
      The Genetec ClearID™ One Identity Synchronization Tool includes logs that can be used for troubleshooting. The logs can be used to check the status of the configuration tool, the windows service, or review synchronization activities.
    - Viewing One Identity Synchronization Tool logs
      You can use the Genetec ClearID™ One Identity Synchronization Tool logs to check the status of the configuration tool, the windows service, or review synchronization activities.
    - Updating existing identities from an external data source
      When users that have already been created have the same external ID as existing users, you can use Genetec ClearID™ One Identity Synchronization Tool to update the existing identities information from an external data source.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- Troubleshooting
  Troubleshoot common issues that can occur.
Additional resources
Review the supported device list and other resources.
Glossary

Viewing One Identity Synchronization Tool logs

2024-09-03

You can use the Genetec ClearID™ One Identity Synchronization Tool logs to check the status of the configuration tool, the windows service, or review synchronization activities.

Before you begin

What you should know

Logs are subdivided into three separate folders as follows:

Configuration: Logs related to the Genetec ClearID One Identity Synchronization Tool (OneIdentityConfigurationTool.exe).
Service: Logs related to the Genetec.ClearID.OneIdentity.SynchronizationService (OneIdentityService.exe).
Summary: Logs related to synchronization summaries.

Procedure

Click then click Open logs folder.
Review the ConfigurationTool logs if you’re having connectivity issues. For example, if the synchronization tool is unable to connect to Genetec ClearID™ or unable to connect to Azure AD (Microsoft Entra ID).
Review the Service logs if you’re having data synchronization issues. For example, missing data fields, missing name fields, or missing email addresses.
Review the Summary logs to see a summary of synchronization activities. For example, when a synchronization started or ended and what occurred during the synchronization.
1. Read the Recap.txt file for a quick synchronization overview.
Note: The summary log files are CSV-formatted files to facilitate sorting information in Microsoft Excel if required. They are automatically generated at the end of the synchronization.
- If the synchronization completely fails, the summary log files aren’t generated.
- If there’s nothing to import, the summary log files aren’t created.