Supported devices

For each device, the corresponding firmware and certification level are listed.

Certified: Genetec Inc. has tested and validated the device.
Supported by design: The device has the same design characteristics as a certified device, but Genetec Inc. has not tested or validated the device.

Kiosk devices

The following iPad devices are supported for use with the ClearID Self-Service Kiosk.


Manufacturer	Model	Device type	Version
Apple	Not applicable	iPad 10.9 inches¹ iPad 10.2 inches²	Certified: iOS 16.1 or later

¹ Other iPad devices might also be supported (without kiosk stand) if they are running the Minimum iOS version required for the Kiosk mobile app. For example, the iPad Pro could be used. However, due to the iPad Pro physical dimensions it isn’t compatible with the Kiosk stand.

² You can no longer purchase the 10.2 inch iPad or the associated kiosk stand enclosure from us.

For information about iPad power adapter requirements, see CD-KIOSK-WORLD-ADAPTER-KIT in Self-Service Kiosk options.

Kiosk label printer

The following label printer devices are supported for use with the ClearID Self-Service Kiosk.


Manufacturer	Model	Device type	Version
Brother	QL-820NWBc (Network, Wi-Fi, Bluetooth) Note: Only DK-2205 or DK2251 (62mm Black or Red and Black) labels are supported for this printer.	Thermal Label Printer	Supported by design
Brother	QL-820NWB (Network, Wi-Fi, Bluetooth) DEPRECATED: You can no longer purchase the QL-820NWB printer from Brother. The QL-820NWBc replaces the discontinued QL-820NWB printer.	Thermal Label Printer	Supported by design
Brother	QL-810W (Wi-Fi only)	Thermal Label Printer	Supported by design
Brother	TD-4550DNWB (Network, Wi-Fi, Bluetooth) Note: Only RD001U1S (57mm Black) labels are supported for this printer.	Thermal Label Printer	Supported by design

QR code (2d barcode reader) devices

The following Qscan devices are supported for use with ClearID when using QR codes as a credential for visitors. The Zebra device is also supported to simplify looking up visitors in Security Center SaaS.


Manufacturer	Series	Model	Device type	Version
IBC	Qscan	Qscan (for parking lots)	Barcode scanner	Supported by design: Firmware qswie26m.bin
IBC	Qscan	QscanT (for turnstiles)	Barcode scanner	Supported by design
IBC	Qscan	QscanI (indoor version)	Barcode scanner	Supported by design
Zebra	DS9300	DS9308	Barcode scanner	Supported by design

STid OSDP devices

The following STid OSDP devices are supported for use with ClearID when using QR codes as a credential for visitors.


Manufacturer	Series	Model	Part Number	Device type	Version
STid	Architect®	ARC-AQ	SY-ARC-W33-AQPH5-7OS1	QR code reader Classic Reader QR Code Module	Supported by design All STid readers Firmware version 10 or later¹
STid	Architect®	ARC-BQ	SY-ARC-W33-BQPH5-7OS1	QR code reader Keypad Reader QR module	Supported by design All STid readers Firmware version 10 or later¹
STid	Architect® Blue	ARCS-AQ/BT	SY-ARCS-W33-AQBT1-7OS1	QR code reader Classic reader Crypto processor QR Code module Bluetooth	Supported by design All STid readers Firmware version 10 or later¹
STid	Architect® Blue	ARCS-BQ/BT	SY-ARCS-W33-BQBT1-7OS1	QR code reader Keypad reader Crypto processor QR Code module Bluetooth	Supported by design All STid readers Firmware version 10 or later¹
STid	SECard² - High security programming kit (Configuration software for the QR code reader)	Not applicable	KIT-SECARD-BT-V3.X	STid ARC-G USB encoder USB key containing SECard software	Supported by design Software version 3.5 or later.

STid model codes explained:

ARCS = Crypto Processor
AQ = reader + QR code
BQ = Keypad reader + QR code
BT = Bluetooth

¹ If you are re-using existing readers, refer to STid documentation about how to upgrade your reader to firmware version 10 or later.

Important: ² Genetec Inc. does not provide support for the STid SECard solution. Customers require the stand-alone STid SECard software to configure the STid OSDP readers to work with the ClearID ACS panel solution.