What to know before and after adding an Axis direct-to-cloud device
2026-05-27Last updated
Axis direct-to-cloud devices in Security Center SaaS have specific requirements, required inputs, and system behaviors that you should consider before and after adding a device. After you add the device, you must activate it to complete onboarding and bring it online.
Before you add an Axis direct-to-cloud device
Before you add an Axis direct-to-cloud device to Security Center SaaS, consider the following:
- Device compatibility
- Security Center SaaS supports specific Axis direct-to-cloud devices. For information on compatible devices, see the Security Center SaaS Supported Devices List.
- Connectivity
- Ensure the device can reach the required domains so it can connect to Axis services.
- Required information
- Verify that you have the required information to add the device.
- Licensing
- Confirm that your license supports the number of devices you plan to add. The number of device connections that your system supports is found on the system's General page in the Subscriptions Portal.
- Reset to factory settings
- If the device was previously enrolled in a different system, you should reset it to its factory settings.
What happens after you add a device
After you add a device, Security Center SaaS performs the following actions:
- Activation
- The system adds the device in an inactive state. Activation begins when you press
the device's control button. Activation installs firmware, downloads updates, and
brings the device online.Note:If you don’t have physical access to the camera, you can enable the one-click cloud connection on the device's web interface by setting Allow O3C to Always. This setting reverts from Always to NO during activation.
- Credential management
- Security Center SaaS removes any existing credentials and replaces them with a unique username and password that comply with strong password policies. You can view the device credentials on the device's Overview page in Security Center SaaS.
- Access to device-specific pages
- The system displays the device on the Devices page of the Configuration task. Selecting the device opens a side pane with device-specific pages, such as the Overview and Settings pages. If you're adding intercoms and speakers, they are also added to the Address Book.