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Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
Configuring Qscan devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
Configuring a Qscan barcode reader to support 40-bit hexadecimal QR codes
Before the QR codes automatically generated by Genetec ClearID™ for visitor confirmation email notifications can be understood and processed by Synergis™ Cloud Link during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.

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Genetec ClearID
Set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
  - About visit request workflow
    A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
  - About visit request watchlist workflow
    A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
  - Inviting visitors
    To invite one or more guests for a site visit or event, use the self-service portal. Using a self-service portal with area approvers specified simplifies the approval process, and avoids interrupting a chain of people who might or might not be the correct approvers.
  - Reviewing visit events
    Area owners, security, and reception can review current or upcoming visits or events for their areas. Visits can be requested for hosting other site employees, maintenance contractors, appointments, meetings, interviews, customer visits, business partner conferences, and so on.
  - Copying a visit event
    You can copy a visit event to take advantage of reusable information in a recurring visit or visit events that include many participants.
  - Modifying visit events
    From time to time, you might want to modify a visit event to change the event details, or to add or remove visitors or hosts. Updating the visit event details ensures that your visitors are always kept up to date following any changes to an upcoming event.
  - QR codes as a credential for visitors
    Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
    - Importing a custom card format (QR code credential) in Synergis
      Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - Enabling QR code credentials for visitors
      To automatically create a QR code credential for visitors when a visit request is created, you must enable QR code credentials for visitors.
    - Configuring Qscan devices for ClearID
      Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
      - Connecting a Qscan barcode reader to a Mercury controller
        In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. The Mercury controller ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.
      - Configuring a Qscan barcode reader to support 40-bit hexadecimal QR codes
        Before the QR codes automatically generated by Genetec ClearID™ for visitor confirmation email notifications can be understood and processed by Synergis™ Cloud Link during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.
    - Configuring STid devices for ClearID
      Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the custom card format for QR codes used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- Troubleshooting
  Troubleshoot common issues that can occur.
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Glossary

Configuring a Qscan barcode reader to support 40-bit hexadecimal QR codes

2024-07-02

Before the QR codes automatically generated by Genetec ClearID™ for visitor confirmation email notifications can be understood and processed by Synergis™ Cloud Link during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.

Before you begin

Connect Qscan barcode reader to Mercury controller

Warning:

Do not look directly into the Qscan barcode reader or the laser might cause permanent vision damage.

What you should know

This procedure is for system integrators or account administrators who install and configure barcode scanners.

In this scenario, we describe how to program Qscan devices to support 40-bit hexadecimal QR codes used in ClearID and output to Synergis Cloud Link.

For example, a QR code when scanned by Qscan is typically read as alphanumerics ABC1234567.

Synergis Cloud Link requires the QR code in HEX format

0xAB 0xC1 0x23 0x45
               0x67

to manage access requests.

CAUTION:

The steps described in the following process remove alphanumeric QR code support from the Qscan barcode reader. The Qscan barcode reader can’t be used in alphanumeric mode while the 40-bit hexadecimal mode is active.

Procedure

To reset to factory default settings, scan the qscan resetbarcode1.pdf barcode.

Note:
The Qscan reader beeps twice if the factory reset is successful.
To ignore alphanumeric characters, scan the qscan no alpha delete.pdf barcode.
To turn HEX conversion on, scan the qscan hex conversion.pdf barcode.
To output 40-bits, scan the qscan 40-bit.pdf barcodes.

Note:
This file has three barcodes so scan one at a time.