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Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
About ClearID Self-Service Kiosk
Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
Self-Service Kiosk self-registration
The Genetec ClearID™ Self-Service Kiosk self-registration process is designed to manage unplanned visits or visitors who haven’t been invited or pre-registered.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
  - About ClearID Self-Service Kiosk
    Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
    - Self-Service Kiosk check-in
      Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.
    - Self-Service Kiosk self-registration
      The Genetec ClearID™ Self-Service Kiosk self-registration process is designed to manage unplanned visits or visitors who haven’t been invited or pre-registered.
  - Configuring the Self-Service Kiosk iPad
    Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
  - Selecting a Self-Service Kiosk label printer
    Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
  - Printing a test badge from the Self-Service Kiosk
    To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
  - Resetting the Self-Service Kiosk mobile app
    In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
  - Self-Service Kiosk options
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Identity document types
    Use the following information to help you understand all the different identity document types that are supported by the Genetec ClearID™ Self-Service Kiosk during the check-in process.
- Troubleshooting
  Troubleshoot common issues that can occur.
Additional resources
Review the supported device list and other resources.
Glossary

Self-Service Kiosk self-registration

2024-06-18

The Genetec ClearID™ Self-Service Kiosk self-registration process is designed to manage unplanned visits or visitors who haven’t been invited or pre-registered.

If enabled for your account, the self-registration workflow is triggered during the self-service check-in process when a visitor arrives on site without an invite and they aren’t found in the system.

Note: Any pre-filled entries can’t be modified.

Self-registration page in the Genetec ClearID™ Self-Service Kiosk.

The self-registration process is linked to a site. Visitors are accepted automatically with default entry-level visitor access to the site. For example, Front door, reception, or check-in area to ensure a smooth check-in experience.

Important: Any visitors on a block list will be denied access if the watchlist function is enabled for your account, and the watchlist manager is notified. In this situation, the visitor should talk to security or reception staff.