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Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
About ClearID Self-Service Kiosk
Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
Self-Service Kiosk check-in
Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
  - About ClearID Self-Service Kiosk
    Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
    - Self-Service Kiosk check-in
      Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.
    - Self-Service Kiosk self-registration
      The Genetec ClearID™ Self-Service Kiosk self-registration process is designed to manage unplanned visits or visitors who haven’t been invited or pre-registered.
  - Configuring the Self-Service Kiosk iPad
    Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
  - Selecting a Self-Service Kiosk label printer
    Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
  - Printing a test badge from the Self-Service Kiosk
    To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
  - Resetting the Self-Service Kiosk mobile app
    In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
  - Self-Service Kiosk options
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Identity document types
    Use the following information to help you understand all the different identity document types that are supported by the Genetec ClearID™ Self-Service Kiosk during the check-in process.
- Troubleshooting
  Troubleshoot common issues that can occur.
Additional resources
Review the supported device list and other resources.
Glossary

Self-Service Kiosk check-in

2024-06-19

Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

Note: Visitors can check in up to 1 hour before a visit event.

Scenario 1: Kiosk check-in (paper badge)

Visitors can easily check in at a ClearID Self-Service Kiosk. Using their emailed QR code, visitors scan the code, take a picture, and print a visitor badge that identifies the visitor and the event they are attending.

Scenario 2: Kiosk check-in (cardholder credential)

Using Security Center SaaS, a receptionist can assign a credential to Genetec ClearID™ visitors. The visitor can then use their card to access specified areas in the building when accompanied by their host.

Self-service check-in

The self-service check-in is intended for visitors who have been invited or pre-registered.

Welcome page in the Genetec ClearID Self-Service Kiosk showing 3 check-in options.

You can use the ClearID Self-Service Kiosk to check in yourself using QR code, ID, or email up to 1 hour before a visit event:

If duplicate names are found, you can select your unique email from the list.
If you scan a QR code that isn’t found, the Self-Service Kiosk switches to looking for visitor by email.
If an ID or email isn’t found the Self-Service Kiosk switches to the self-registration process.

Note: The check-in choices displayed on the Kiosk Welcome page can be customized to hide options that aren’t relevant to your site or your visitor experience.

For more information, see the Kiosks tab section in Enabling visitor management for sites.