Port requirements for clients
To enable communication between clients and Security Center SaaS, you must open specific network ports.
US datacenters
The following ports must be open for datacenters in the US, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service
endpoints: securitycentersaas.genetec.cloud us.securitycentersaas.genetec.cloud Current service static IPs: 208.88.71.3 208.88.71.4 |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-eastus2.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 | a.tile.openstreetmap.org b.tile.openstreetmap.org {GenetecReference}.gsc-cloud.com Note: You
can obtain your Genetec reference from your Genetec channel partner. The
reference format is SCC followed by 12 digits, for example:
SCC‑232136‑654353. |
Connection for HTTPS. |
| Configuration task in Security Center SaaS | ||
| TCP 443 | eastus2.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 | Recommended: *.genetec.cloud Current service endpoint:rtsp.eastus2.video.genetec.cloud Current service static IPs: 20.157.76.128/28 |
Connection for RTSP streaming over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Canadian datacenters
The following ports must be open for datacenters in Canada, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service
endpoints: securitycentersaas.genetec.cloud ca.securitycentersaas.genetec.cloud Current service static IPs: 208.88.71.3 208.88.71.4 |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-canadacentral.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 | a.tile.openstreetmap.org b.tile.openstreetmap.org {GenetecReference}.gsc-cloud.com Note: You
can obtain your Genetec reference from your Genetec channel partner. The
reference format is SCC followed by 12 digits, for example:
SCC‑232136‑654353. |
Connection for HTTPS. |
| Configuration task in Security Center SaaS | ||
| TCP 443 | centralca.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 | Recommended: *.genetec.cloud Current service endpoint:rtsp.eastus2.video.genetec.cloud Current service static IPs: 20.157.121.64/28 |
Connection for RTSP streaming over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Australian datacenters
The following ports must be open for datacenters in Australia, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service
endpoints: securitycentersaas.genetec.cloud au.securitycentersaas.genetec.cloud Current service static IPs: 208.88.71.3 208.88.71.4 |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-australiaeast.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 | a.tile.openstreetmap.org b.tile.openstreetmap.org {GenetecReference}.gsc-cloud.com Note: You
can obtain your Genetec reference from your Genetec channel partner. The
reference format is SCC followed by 12 digits, for example:
SCC‑232136‑654353. |
Connection for HTTPS. |
| Configuration task in Security Center SaaS | ||
| TCP 443 | eastau.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 | Recommended: *.genetec.cloud Current service endpoint:rtsp.eastus2.video.genetec.cloud Current service static IPs: 20.47.123.48/28 |
Connection for RTSP streaming over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
European datacenters
The following ports must be open for datacenters in Europe, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service
endpoints: securitycentersaas.genetec.cloud eu.securitycentersaas.genetec.cloud Current service static IPs: 208.88.71.3 208.88.71.4 |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-westeurope.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 | a.tile.openstreetmap.org b.tile.openstreetmap.org {GenetecReference}.gsc-cloud.com Note: You
can obtain your Genetec reference from your Genetec channel partner. The
reference format is SCC followed by 12 digits, for example:
SCC‑232136‑654353. |
Connection for HTTPS. |
| Configuration task in Security Center SaaS | ||
| TCP 443 | westeu.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 | Recommended: *.genetec.cloud Current service endpoint:rtsp.eastus2.video.genetec.cloud Current service static IPs: 20.157.123.144/28 |
Connection for RTSP streaming over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
UK datacenters
The following ports must be open for datacenters in the UK, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | Current service
endpoints: securitycentersaas.genetec.cloud uk.securitycentersaas.genetec.cloud Current service static IPs: 208.88.71.3 208.88.71.4 |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| http://sgnlr-uni-prodglobal-uksouth.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operator tasks in Security Center SaaS and mobile | ||
| TCP 443 | a.tile.openstreetmap.org b.tile.openstreetmap.org {GenetecReference}.gsc-cloud.com Note: You
can obtain your Genetec reference from your Genetec channel partner. The
reference format is SCC followed by 12 digits, for example:
SCC‑232136‑654353. |
Connection for HTTPS. |
| Configuration task in Security Center SaaS | ||
| TCP 443 | southuk.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{GenetecReference}.gsc-cloud.com Note: You can obtain your
Genetec reference from your Genetec channel partner. The reference format is SCC
followed by 12 digits, for example: SCC‑232136‑654353. |
Connection for RTSP over TLS |
| TCP 554 | Recommended: *.genetec.cloud Current service endpoint:rtsp.southuk.video.genetec.cloud Current service static IPs: 20.47.68.192/28 |
Connection for RTSP streaming over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |