Port requirements for clients
To enable communication between clients and Security Center SaaS, you must open specific network ports.
US datacenters
The following ports must be open for datacenters in the US, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud us.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-eastus2.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | eastus2.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Canadian datacenters
The following ports must be open for datacenters in Canada, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud ca.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-canadacentral.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | centralca.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Australian datacenters
The following ports must be open for datacenters in Australia, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud au.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-australiaeast.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | eastau.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
European datacenters
The following ports must be open for datacenters in Europe, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud eu.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| sgnlr-uni-prodglobal-westeurope.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | westeu.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
Korean datacenters
The following ports must be open for datacenters in Korea, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud kr.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| http://sgnlr-uni-prodglobal-koreacentral.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | eastus2.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |
UK datacenters
The following ports must be open for datacenters in the UK, so the client can connect to cloud services, select the correct organization, and authenticate.
| Outbound port | Endpoint domain | Port usage |
|---|---|---|
| All clients | ||
| TCP 443 | securitycentersaas.genetec.cloud uk.securitycentersaas.genetec.cloud |
Connection for Security Center SaaS web services. |
| login.genetec.com id.login.genetec.com assets.login.genetec.com challenges.cloudflare.com |
Connection for Genetec™ single sign-on (SSO) | |
| login.microsoftonline.com aadcdn.msauth.net login.live.com |
Connection for signing in to Microsoft. | |
| events.launchdarkly.com app.launchdarkly.com clientstream.launchdarkly.com |
Connection for Genetec feature management. | |
| http://sgnlr-uni-prodglobal-uksouth.service.signalr.net canadacentral-1.in.applicationinsights.azure.com |
Connection for monitoring and eventing. | |
| https://app.productfruits.com https://my.productfruits.com wss://ws2.productfruits.com |
Connection for Product Fruits product adoption platform. | |
| az416426.vo.msecnd.net dc.services.visualstudio.com widget.intercom.io js.intercomcdn.com |
Connection for other dependencies. | |
| Operation web and mobile | ||
| TCP 443 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com a.tile.openstreetmap.org b.tile.openstreetmap.org |
Connection for HTTPS. |
| Configuration web | ||
| TCP 443 | eastus2.video.genetec.cloud | Connection for HTTPS for video operations. |
| Configuration mobile for iOS | ||
| TCP 443 |
|
Connection for HTTPS. |
| Configuration mobile for Android | ||
| TCP 443 |
|
Connection for HTTPS. |
| Operation and configuration desktop applications | ||
| TCP 5500 | {YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for Security Center TLS proxy. |
| TCP 554 TCP 560 TCP 960 |
{YourClientSpecificSCVirtualMachines}.gsc-cloud.com | Connection for RTSP over TLS |
| TCP 443 | downloadcenter1.genetec.com | Connection for HTTPS. |
| TCP 8012 | Default HTTP port for communication between the Map Manager role and desktop client applications | |