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Setup guide
Install and connect your Security Center SaaS application.
System automation
About events
An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
Creating custom events
You can create events in Security Center SaaS that you can use for automations.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
- Device management
- System automation
  - What is system automation?
    System automation in Security Center SaaS is a workflow to trigger actions based on schedules or events. It helps administrators manage repeatable tasks with less effort, so they can focus on higher‑value work.
  - Overview of automation entities
    To trigger a series of actions manually, on a schedule, or based on events in your system, you can set up automation entities.
  - Examples of system automation
    Administrators can use system automation to reduce effort when handling repeatable tasks in Security Center SaaS. These tasks include responding to device and security issues and performing routine system maintenance.
  - About events
    An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
    - Creating custom events
      You can create events in Security Center SaaS that you can use for automations.
    - Assigning colors to events
      For users to quickly assess and respond to events when they are received, you can assign different colors to events in Security Center SaaS.
  - About schedules
    A schedule is an entity that defines a set of time constraints that can be applied to a multitude of situations in the system. Each time constraint is defined by a date coverage (daily, weekly, ordinal, or specific) and a time coverage (all day, fixed range, daytime, and nighttime).
  - Creating schedules
    To define a set of time constraints for a multitude of situations, such as when a user can log on to the system or when video from a surveillance camera can be recorded, you can create schedules and then apply them to specific entities.
  - Adding audio files
    You can add new audio files that can be played when users receive an alarm in Security Center SaaS, or used with the Play a sound action.
  - About automation entities
    An automation entity is a repeatable process in Security Center SaaS. It consists of two parts: a trigger that defines what starts the automation, and a response that defines the actions that follow.
  - Creating an automation entity
    Before setting up an automation, you must create it as an entity in Configuration desktop.
  - Configuring automation triggers
    When configuring an automation, you must first define what triggers it.
  - Configuring automation responses
    After you define the triggers, define the actions that run when the automation is triggered.
  - Advanced settings for automation entities
    Configure the automation’s scope, activation periods, and other advanced options on the Advanced settings page.
  - Adding automations to maps
    To allow Security Center SaaS operators to manually trigger automations directly from the maps, you can add automations to maps as map objects.
  - Event data
    Event data is the contextual information that accompanies every event. Event data can be used to add conditions to automation triggers and to contextualize automation responses.
  - Contextualized actions
    For event‑based automations, you can use data from the triggering event to contextualize the response actions. With contextualized actions, a single automation can handle multiple automation scenarios.
  - About threat levels
    A threat level is a predefined scenario that you activate for a specific area or the entire system to manage special situations, such as a business event or emergency evacuation. Activating a threat level triggers a series of actions tailored to the scenario. Deactivating the threat level returns the system to regular operation.
  - Defining threat levels
    To help your security personnel respond quickly to a specific scenario, you can define a threat level.
  - Threat level scenario: Fire
    A scenario for creating threat levels is in case of a fire.
  - Threat level scenario: Gunman
    A scenario for creating threat levels is in case of a gunman.
  - Converting event-to-actions to automations
    You can convert legacy event-to-actions to automations using the Automation task.
  - Converting scheduled tasks to automations
    You can convert legacy scheduled tasks to automations using the Automation task.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Creating custom events

2026-02-06

You can create events in Security Center SaaS that you can use for automations.

What you should know

Custom events allow you to give descriptive names to standard events generated by input signals from zones, intrusion panels, and so on. They are used to configure automations.

Procedure

Open the System task, click the General settings view, and go to the Events page.
Click Add an item ().
In the Create custom event dialog box, enter a Name for the new event.
From the Entity type list, select the entity type that triggers this event.
In the Value field, type a unique number to identify the custom event from other custom events.
These values are not related to the logical IDs of entities.
Click Save > Apply .