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Setup guide
Install and connect your Security Center SaaS application.
Device management
Adding devices
To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
Adding Genetec Cloudlink appliances
After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
- Device management
  - Adding devices
    To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
    - Adding Genetec Cloudlink appliances
      After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.
      - Applying a static IP to Genetec Cloudlink appliances
        If DHCP isn’t available, you must apply a static IP before using a Genetec Cloudlink™ appliance.
      - Adding cameras to a Genetec Cloudlink appliance using automatic discovery
        Use automatic discovery to add cameras on the local network to a Genetec Cloudlink™ appliance in Security Center SaaS.
      - Adding cameras to a Genetec Cloudlink appliance manually
        If automatic discovery doesn’t work or isn’t available, you must add cameras to a Genetec Cloudlink™ appliance manually in Security Center SaaS.
    - Adding Synergis Cloud Link appliances
      After you’ve connected to your Synergis™ Cloud Link appliance for the first time, add it to Security Center SaaS before using it.
    - Adding Axis direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your Axis direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding Bosch direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your Bosch direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding i-PRO direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your i-PRO direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding Axis Powered by Genetec devices
      After unpacking and connecting the Axis Powered by Genetec device to your company LAN, you must add the device to Security Center SaaS before it can be used.
  - About firmware updates for access control appliances
    To keep your access control appliances secure and up to date, you must install the latest firmware.
  - Filtering and sorting devices
    To facilitate device management, you can filter and sort devices by specific criteria on the Devices page in Genetec™ Configuration.
  - Deleting devices
    Delete a device that is no longer required or is in an error state, or delete a device to enroll it again.
  - About recording profiles
    A recording profile is a configuration for multiple cameras containing predefined camera settings, including settings for retention period, storage location, resolution, frame rate, and bit rate.
  - Adding recording profiles
    To remove friction during large-scale camera deployments and for consistent configurations across multiple cameras, you can use recording profiles to specify video, storage, and retention settings.
  - Configuring custom camera settings
    You can create a custom settings configuration to manage camera-specific settings, which removes any association with a recording profile.
  - Configuring sensor-specific custom camera settings
    You can create a custom settings configuration to manage settings for individual sensors on a multisensor camera, which removes any association with a recording profile.
  - How fisheye cameras work in Security Center SaaS
    Security Center SaaS supports the enrollment of fisheye cameras and can dewarp live and playback video from direct-to-cloud and managed Archiver cameras.
  - How privacy protection works in Security Center SaaS
    In Security Center SaaS, privacy protection anonymizes video by pixelating parts of a video stream where movement is detected. The identity of individuals or moving objects is protected, without obscuring movements and actions or preventing monitoring.
  - How events work in Security Center SaaS
    An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Adding Genetec Cloudlink appliances

2025-06-06

After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.

Before you begin

Make sure that your Security Center SaaS system is active. For more information about system activation, see Setup overview for Security Center SaaS.
If required, Apply a static IP configuration to the appliance.
Have the serial number and activation code ready. You can find this information on the insert card included with the appliance.

Procedure

On the Devices page in Genetec™ Configuration web, click Add device.
The configuration wizard opens.
In the Type window, click Appliance.

Note:
Hardware types are greyed out if they are not included in your license or currently unsupported.
In the Activation window, enter the serial number and activation code found on the card included with the appliance using one of the following methods, and then click Continue:

Scan the QR code

Scan the QR code using the webcam in Genetec™ Configuration web. If required, allow or enable camera access in your web browser. Position the QR code in front of the camera, ensuring it’s centered and clearly visible. The Serial number and Activation code fields will populate automatically.

Enter manually

Enter the appliance Serial number and Activation code in the fields provided.
In the Configuration window, enter a name for the appliance.
If you have a Genetec Cloudlink 210 with dual hard drives (GCL-210-M3JA), select a Storage type.

Redundant

Duplicate data across disks to protect against drive failure. This is the default.

Extended

Combine disks into one volume for maximum storage.

Note:
To change the storage type, you must delete and re-add the appliance, which erases all data on the drives.
Select a Recording mode and click Continue.

Local recording

Video is only stored locally on the appliance.

Cloud recording

Video is only retained in the local storage of the appliance when the cloud connection is unavailable.

The initial setup can take a few minutes. During this time, the appliance shows Connecting while the required applications are downloaded and installed.
Tip:
Select the appliance tile to display status information.

The appliance is added to Security Center SaaS. Click Close.

After you finish