Adding Genetec Cloudlink appliances

2026-07-27Last updated

Add a Genetec Cloudlink appliance to Security Center SaaS using its serial number and activation code so that it can be managed and used within your SaaS deployment.

What you should know

After a Cloudlink appliance is added to Security Center SaaS, the appliance time zone is managed from Security Center SaaS. The time zone setting in the appliance portal becomes read-only.

Procedure

  1. On the Devices page in the Configuration task, click Add device.
  2. On the Type page, click Appliance.
  3. On the Activation page, enter the serial number and activation code found on the card included with the appliance using one of the following methods, and then click Continue:
    • Scan the QR code using the webcam displayed in the wizard. If required, allow or enable camera access in your web browser. Position the QR code in front of the camera, ensuring it's centered and clearly visible. The Serial number and Activation code fields will populate automatically.
    • Enter the appliance Serial number and Activation code manually in the fields provided.
  4. On the Configuration page, enter a name for the appliance.
  5. If you are adding a Genetec Cloudlink 210 with dual hard drives (GCL-210-M3JA), select a Storage type.
    Redundant
    Duplicate data across disks to protect against drive failure. This is the selected by default.
    Extended
    Combine disks into one volume for maximum storage.
    Note:
    To change the storage type after deployment, you must delete and add the appliance again. Re-adding the appliance erases all data stored on the drives.
    Configuration page showing Storage type and Recording mode options.
  6. Click Add.
    The initial setup might take a few minutes. During this process, the appliance status is displayed as Updating while operating system and application updates are downloaded and installed.
    Tip:
    To follow updates and see status information, select the appliance tile on the Devices page.