Adding i-PRO direct-to-cloud cameras

2026-09-23Last updated

To use your i-PRO direct-to-cloud (D2C) camera for video monitoring and recording in Security Center SaaS, you must configure the camera before adding it to your system.

Before you begin

  • Update your camera to the latest compatible firmware.
  • Download the D2C for Genetec Security Center SaaS extension package from i-PRO.
  • Ensure that the device has internet connectivity and that it can reach the required endpoint domains.
  • If the camera has been activated on another Security Center SaaS system, reset the camera to factory default settings.

Procedure

  1. Connect to the camera's web page and sign in.
  2. Ensure that the camera's date and time are synchronized with either a Network Time Protocol (NTP) server or with your PC.
    To synchronize with an NTP server
    In Setup > Basic > NTP > Advanced , click Synchronization with NTP server.
    To synchronize with your PC
    In Setup > Basic > Time & date , click Set PC time to the camera.
  3. Select a time zone in Setup > Basic > Time & date .
  4. If daylight saving time applies, set Summer time (daylight saving) to Auto.
  5. In Setup > Ext. software > Software mng. , click Uninstall on any unwanted extension packages.
    Note:
    You must remove the D2C for Genetec Security Center SaaS package.
  6. Install the D2C for Genetec Security Center SaaS extension package:
    1. Click Choose file and select the package.
    2. Select Install new Ext. software, click Execute, and click OK.
    Install the D2C for Genetec Security Center SaaS extension package.
  7. Click Setup > Ext. software > D2C for Genetec Security Center SaaS .
  8. Take note of the serial number and client secret in the SC SaaS enrollment information window, which are required to add the camera to Security Center SaaS.
  9. Click Go to Security Center SaaS and sign in.
  10. From the Devices page in the Configuration task, click Add device, and follow the steps in the configuration wizard.
The camera is added to the device list and becomes available after a few seconds.