About firmware updates for access control appliances
To keep your access control appliances secure and up to date, you must install the latest firmware.
Manual firmware updates
To update firmware manually, click the appliance on the Devices page of Genetec™ Configuration web. In the Software section of the details pane, click Update now.
Automatic firmware updates
If you don’t manually update the firmware, an automatic update occurs. The update schedule varies by manufacturer.
Region | Automatic update period | Time zone |
---|---|---|
US and Canada | 2 - 5 am | Eastern Standard Time (UTC-5) |
Australia | 11 pm - 2 am | Australian Eastern Standard Time (UTC+10) |
Europe | 10 pm - 1 am | Greenwich Mean Time (UTC+0) |
Updating the firmware of Axis Powered by Genetec appliances
For Axis Powered by Genetec appliances, an email notification is sent to Security Center SaaS administrators when new firmware is available. If you don’t manually update the firmware, an automatic update occurs on the date specified in the notification email.
Updating the firmware of Synergis Cloud Link G2 appliances
For Synergis™ Cloud Link G2 appliances, an email notification is sent to Security Center SaaS administrators the first time a new firmware is available. Following the first update, click the device in Genetec Configuration web to verify if a firmware update is available.
If you don’t manually upgrade your appliances, an automatic update occurs two weeks after the firmware becomes available.
Firmware updates take 30 - 60 seconds. During this time, access readers and doors remain functional but are offline in Security Center SaaS. As a result, manual actions made from Genetec Configuration or Genetec™ Operation don't work, and modifications made to access control entities aren't applied until the unit is back online.