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Setup guide
Install and connect your Security Center SaaS application.
Device management
Adding devices
To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
Adding Genetec Cloudlink appliances
After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.
About camera read-only mode
In Security Center SaaS, camera read-only mode is an option for adding cameras managed by an external Video Management System (VMS). Using camera read-only mode, you can view video without affecting external camera configurations.

What's new
Discover what's new in Security Center SaaS.
Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
- Device management
  - Adding devices
    To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
    - Adding Genetec Cloudlink appliances
      After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.
      - Applying a static IP to Genetec Cloudlink appliances
        If DHCP isn’t available, you must apply a static IP before using a Genetec Cloudlink™ appliance.
      - Adding cameras to a Genetec Cloudlink appliance using automatic discovery
        Use automatic discovery to add cameras on the local network to a Genetec Cloudlink™ appliance in Security Center SaaS.
      - About camera read-only mode
        In Security Center SaaS, camera read-only mode is an option for adding cameras managed by an external Video Management System (VMS). Using camera read-only mode, you can view video without affecting external camera configurations.
      - Adding cameras to a Genetec Cloudlink appliance manually
        If automatic discovery doesn’t work or isn’t available, you must add cameras to a Genetec Cloudlink™ appliance manually in Security Center SaaS.
    - Adding Synergis Cloud Link appliances
      After you’ve connected to your Synergis™ Cloud Link appliance for the first time, add it to Security Center SaaS before using it.
    - Adding Axis direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your Axis direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding Bosch direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your Bosch direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding Hanwha direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your Hanwha Vision direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding i-PRO direct-to-cloud cameras
      Before you can view, record, and upload video to Cloud Storage, you must add your i-PRO direct-to-cloud (D2C) cameras in Security Center SaaS.
    - Adding Axis Powered by Genetec devices
      After unpacking and connecting the Axis Powered by Genetec device to your company LAN, you must add the device to Security Center SaaS before it can be used.
  - How firmware and software updates work
    To keep your devices secure and up-to-date, Security Center SaaS automatically updates the firmware and software applications for various appliances and video units.
  - About firmware updates for access control appliances
    To keep your access control appliances secure and up to date, you must have the latest firmware installed.
  - Updating camera capabilities manually
    To take advantage of new camera features as they become available, you can manually update camera capabilities. This is useful when a system integrator or end-user changes the camera configuration or when features are added after camera enrollment.
  - Filtering and sorting devices
    To facilitate device management, you can filter and sort devices by specific criteria on the Devices page in Genetec™ Configuration.
  - Deleting devices
    Delete a device that is no longer required or is in an error state, or delete a device to enroll it again.
  - About recording profiles
    A recording profile is a configuration for multiple cameras containing predefined camera settings, including settings for retention period, storage location, resolution, frame rate, and bit rate.
  - Adding recording profiles
    To remove friction during large-scale camera deployments and for consistent configurations across multiple cameras, you can use recording profiles to specify video, storage, and retention settings.
  - Configuring custom camera settings
    You can create a custom settings configuration to manage camera-specific settings, which removes any association with a recording profile.
  - Configuring sensor-specific custom camera settings
    You can create a custom settings configuration to manage settings for individual sensors on a multisensor camera, which removes any association with a recording profile.
  - How fisheye cameras work in Security Center SaaS
    Security Center SaaS supports the enrollment of fisheye cameras and can dewarp live and playback video from direct-to-cloud and managed Archiver cameras.
  - How privacy protection works in Security Center SaaS
    In Security Center SaaS, privacy protection anonymizes video by pixelating parts of a video stream where movement is detected. The identity of individuals or moving objects is protected, without obscuring movements and actions or preventing monitoring.
  - How events work in Security Center SaaS
    An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
  - Preparing a Bosch intrusion panel to add to Security Center SaaS
    To communicate with Bosch intrusion panels through an IP network, you must configure the settings on the panel before you add the device to Security Center SaaS.
  - Adding Bosch intrusion panels
    To monitor, control, and report on a Bosch intrusion panel, you must add it to a Genetec Cloudlink™ appliance in Security Center SaaS.
  - Configuring Bosch intrusion panel settings
    If you modify the settings on a Bosch intrusion panel, you must update the corresponding settings in Genetec™ Configuration web to ensure proper synchronization.
  - Configuring advanced settings on intrusion panels
    After you add an intrusion panel in Genetec™ Configuration web, you can configure its advanced settings in Genetec Configuration desktop.
  - Enabling intrusion panel monitoring
    To enable operators to monitor an intrusion panel in Genetec™ Operation, you must add the intrusion panel entities to maps.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

About camera read-only mode

2025-09-04

In Security Center SaaS, camera read-only mode is an option for adding cameras managed by an external Video Management System (VMS). Using camera read-only mode, you can view video without affecting external camera configurations.

If a camera is managed by an external VMS, you can still add it to Security Center SaaS to view video from the camera.

In camera read-only mode:

You can view live and recorded H.264 video.
You can't change camera settings because they're managed by an external VMS.
You can still configure the recording profile and enable camera analytics events.

This feature is only available when manually adding cameras and connecting them to a Cloudlink appliance. Only Axis and ONVIF Profile S cameras are supported.

Setting Read-only mode

Select Read-only mode in the Configuration wizard when adding a camera to Cloudlink manually.

Enable Read-only mode in the Configuration wizard.

Camera settings are displayed as "Not supported" in the camera side pane, indicating that they cannot be changed in Security Center SaaS.

Read-only mode can only be disabled by deleting the camera and adding it again without read-only mode.