Adding Axis direct-to-cloud cameras

2025-11-27

Before you can view, record, and upload video to Cloud Storage, you must add your Axis direct-to-cloud (D2C) cameras in Security Center SaaS.

Before you begin

Ensure that the Axis camera is compatible.
For supported devices and firmware, see the Security Center SaaS Supported Device List.
Ensure that the camera has internet connectivity and that it can reach the required endpoint domains.
If the camera was previously enrolled in a system, reset the camera to its factory default settings.
Have the device serial number and Owner Authentication Key (OAK) ready. You can find this information in the Axis Communications: Owner Authentication Key document that is included with the device. Alternatively, you can obtain this information from the camera's web interface.

Enrolling an Axis direct-to-cloud camera in Security Center SaaS automatically does three things:

Resets the camera to its factory default settings. Any configuration changes made in the camera's web interface before enrollment are lost.
Upgrades the device firmware to the latest version.
Security Center SaaS ensures that all your devices are running the latest firmware, when it becomes available.
Generates a username and password for the device and deletes all previous credentials.
Security Center SaaS manages passwords for you, ensuring that all your devices are protected by strong passwords.

Direct-to-cloud cameras require one Security Center SaaS camera connection per lens.

From the Devices page in Genetec™ Configuration web, click Add device.
The configuration wizard opens.
On the Type page, click Camera.

Note:
Hardware types are greyed out if they are not included in your license or currently unsupported.
On the Method page, click Direct-to-cloud and then click Axis.
On the Activation page, do one of the following:
- Scan the QR code related to the camera.
- Enter the serial number and Owner Authentication Key (OAK).
Click Continue.
On the Configuration page, enter the required information and click Continue.

The wizard's Summary page opens, displaying details of the enrolled camera.
Click Close.
If you have physical access to the camera, press the control button on the camera body.
Activation can take up to 10 minutes. This activation process includes installing firmware, downloading application updates, and bringing the camera online. You can continue with other tasks while the device activation completes in the background.
If you don’t have physical access to the camera, enable the one-click cloud connection in the software:
1. On the camera's web page, click System > Network .
2. Under One-click cloud connection, set Allow O3C to Always and click Save.
The camera is now available in Security Center SaaS.

To configure basic camera settings, select the device and click the Settings tab in the side pane.
If you need to change camera settings that aren’t available in Genetec Configuration, sign in to the device. To obtain the camera credentials, select the device and click View credentials on the Overview page of the device side pane.