Adding Synergis Cloud Link appliances

2026-08-17

To manage and use your Synergis™ Cloud Link appliance in Security Center SaaS, you must add it to your system.

Before you begin

Have the appliance QR code or serial number and activation code ready. You can find this information on the "Add this appliance to Security Center SaaS" insert card that is included with the appliance.
If your Synergis Cloud Link unit was previously enrolled in an on-premises Security Center system or in a hosted Security Center SaaS Edition (Classic) system, enable cloud communication for enrollment.

To be compatible with Security Center SaaS, Synergis Cloud Link devices must include version 3.1.0 or later and have a serial number ending in "4A" or greater (for example: 4A, 4B, 5A). For more information, see the Synergis Softwire Integration Guide.
Adding a Synergis Cloud Link appliance to Security Center SaaS replaces any existing credentials with new credentials that comply with strong password policies.

Configure the Network Time Protocol (NTP) on the appliance:
1. In your web browser, enter https:// followed by the Synergis appliance's hostname or IP address.
  For example, enter https://SCLXXXXXXXXXXXX, where XXXXXXXXXXXX represents the MAC address.
  
  If you opened a new browser session, you might get a certificate error message. Follow your browser's on-screen instructions to continue to the Synergis™ Appliance Portal.
2. Enter your username and password, and then click Log on.
3. Click Configuration > Network .
4. In the Network time section, select Use network time, and then enter time.windows.com.
In the Security Center SaaS Configuration task, on the Devices page, click Add device and follow the steps in the configuration wizard.

After a few minutes, the appliance becomes available in Security Center SaaS. It is listed on the Devices page, and its Status shows Online.

Connect and configure interface modules.