Adding Synergis Cloud Link appliances

2026-07-15

After initially starting a Synergis™ Cloud Link appliance and connecting it to the network, you must add it to Security Center SaaS before it can be used.

Before you begin

Have the device QR code or serial number and activation code ready. You can find this information on the Add this appliance to Security Center SaaS insert card that is included with the appliance.
If your Synergis Cloud Link unit was previously enrolled in an on-premises Security Center system or in a hosted Security Center SaaS Edition (Classic) system, do the following:
1. Upgrade your unit to Synergis Cloud Link 3.1.1 or later.
2. Enable the Communicate with the cloud for enrollment option in the Synergis™ Appliance Portal:
  - For Synergis Cloud Link versions earlier than 3.3.0, click Configuration > Unit-wide parameters and then select the Communicate with the cloud for enrollment option.
  - For Synergis Cloud Link 3.3.0 and later, click Configuration > Cloud connectivity . In the Security Center SaaS enrollment section, select the Communicate with the cloud for enrollment option.

What you should know

To be compatible with Security Center SaaS, Synergis™ Cloud Link devices must:
- Have a serial number that ends with the characters "4A" or greater. For example: 4A, 4B, 4C, 5A, 6A, and so on.
- Include Synergis™ Cloud Link version 3.1.0 or later.
For more information, see the Synergis Softwire Integration Guide.
When you enroll a Synergis Cloud Link appliance, Security Center SaaS automatically generates a username and password for the device and deletes all previous credentials.
Security Center SaaS manages passwords for you, ensuring that all your devices are protected by strong passwords.
For supported devices and firmware, see the Security Center SaaS Supported Device List.

Procedure

Configure the Network Time Protocol (NTP) server to avoid time differences for events or device synchronization issues.
1. In your web browser, enter https:// followed by the Synergis™ appliance's hostname or IP address.
  https://SCLXXXXXXXXXXXX, where XXXXXXXXXXXX represents the MAC address.
2. If you opened a new browser session to sign in to the Synergis appliance, you get a certificate error message. Follow your browser’s on-screen instructions to continue to the website.
3. Enter the username and password, and then click Log on.
4. Click Configuration > Network .
5. In the Network time section, select Use network time and enter time.windows.com.
Log in to Security Center SaaS.
From the Devices page in the Configuration task, click Add device.
Follow the steps in the configuration wizard and click Close.
Click Close.
The initial setup can take a few minutes. During this time, the device shows Connecting while it downloads and installs the required applications.
Tip:
Select the device tile to display status information.

The Synergis Cloud Link is now available in Security Center SaaS.

After you finish

Connect and configure interface modules.