Adding Synergis Cloud Link appliances
2026-07-27Last updated
To manage a Synergis™ Cloud Link appliance, you must add it to Security Center SaaS before it can be used.
Before you begin
- Have the device QR code or serial number and activation code ready. You can find this information on the "Add this appliance to Security Center SaaS" insert card that is included with the appliance.
- Configure the Network Time Protocol (NTP) server on the appliance to time.windows.com through the Synergis Appliance Portal to avoid time differences for events or device synchronization issues.
- If your Synergis Cloud Link unit was previously enrolled in an on-premises Security Center system or in a hosted Security Center SaaS Edition (Classic) system, enable cloud communication for enrollment.
What you should know
- To be compatible with Security Center SaaS, Synergis™ Cloud Link devices must include version 3.1.0 or later and have a serial number ending in "4A" or greater (for example: 4A, 4B, 5A). For more information, see the Synergis Softwire Integration Guide.
- When you enroll a Synergis Cloud Link appliance, Security Center SaaS automatically
generates a username and password for the device and deletes all previous
credentials.
Security Center SaaS manages passwords for you, ensuring that all your devices are protected by strong passwords.
- For supported devices and firmware, see the Security Center SaaS Supported Device List.