2026-06-16Last updated
If DHCP isn’t available, you must apply a static IP before using a Genetec Cloudlink™
appliance.
Before you begin
Best Practice: Set up the appliance in a pre-deployment
environment with DHCP and Universal Plug and Play (UPnP) enabled.
What you should know
- On the Cloudlink 210, as an alternative to applying a
static IP address from the appliance portal, you can also apply a static IP address from the touchscreen on the
appliance.
- By default, Cloudlink appliances use DHCP to obtain an IP address and are discoverable
by UPnP. If an IP address can’t be obtained from DHCP, the appliance automatically falls
back to a link-local address in the range of 169.254.0.0/16.
- Cloudlink uses an internal network for communication between applications. If this IP
range overlaps with the external network address space, application traffic might not
route properly. To prevent this, internal IPs are automatically set to a range that avoids
conflicts. If needed, you can adjust this setting on the Advanced
tab in Security Center SaaS or in the appliance portal.
Procedure
-
On a computer connected to the same subnet, open a web browser and connect to the
appliance portal.
Go to
https://<appliance>, where
<appliance> is the hostname or IP address of
the Cloudlink. The default hostname is printed on the unit label beside
Nom/Name.
To retrieve the IP address:
- Use network discovery.
- On the Cloudlink 210, you can retrieve the IP address
from the touchscreen.
- On the Cloudlink 310, you can also connect a monitor
to the appliance, which shows you a screen with networking information including the
IP address.
The appliance portal opens.
Note: Cloudlink appliances use
a self-signed certificate. When connecting to the appliance, your browser might warn you
that the connection is unsafe. You can ignore this message and
proceed.
-
Enter the username admin and your password, and click
Sign in.
If you’re connecting to the appliance for the first time, the default password is
printed on the unit label beside
PWD. You’ll be asked to change this password after
signing in.
Important: The new password can’t be
recovered if lost. If you lose your password, perform a factory reset of the
unit.
-
In the Settings section on the portal homepage, click the
Network tab.
-
In Network settings on the General tab,
click Static and enter the IP configuration for Ethernet port 1,
and for Ethernet port 2 if using an isolated network.
Note: To add name servers and search domains in DNS
settings, you must click Add after each
entry.
-
Click Save.
The static IP configuration is applied. You might not be able to reconnect to
the unit before moving it to the required location.
After you finish
Deploy the Cloudlink appliance in the static IP network.
