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Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk iPad
Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
Customizing the Self-Service Kiosk configuration
Configure your site images and kiosk options to customize the choices that are displayed to visitors using your Genetec ClearID™ Self-Service Kiosk during the check-in or check-out process. Customization can include company logos, kiosk themes, and customer-specific welcome and assistance messages.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
- Getting started
  Learn about the ClearID self-service physical access management solution.
- Requirements
  Check your compatibility and deployment requirements.
- Managing identities and users
  Learn how to manage identities and users.
- Managing sites
  Learn how to manage sites.
- Managing areas
  Learn how to manage areas.
- Managing visitors
  Learn how to manage visit requests and access requests.
- Managing visitor watchlists
  Learn how to manage visitor access using watchlists.
- Synchronizing data
  Learn how to connect ClearID to other systems.
- Self-Service Kiosk
  Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
  - About ClearID Self-Service Kiosk
    Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
  - Configuring the Self-Service Kiosk iPad
    Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
    - Customizing the Self-Service Kiosk configuration
      Configure your site images and kiosk options to customize the choices that are displayed to visitors using your Genetec ClearID™ Self-Service Kiosk during the check-in or check-out process. Customization can include company logos, kiosk themes, and customer-specific welcome and assistance messages.
    - Customizing the Self-Service Kiosk visitor badge logo
      You can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.
  - Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
  - Selecting a Self-Service Kiosk label printer
    Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
  - Printing a test badge from the Self-Service Kiosk
    To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
  - Resetting the Self-Service Kiosk mobile app
    In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
  - Self-Service Kiosk options
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Identity document types
    Use the following information to help you understand all the different identity document types that are supported by the Genetec ClearID™ Self-Service Kiosk during the check-in process.
- Troubleshooting
  Troubleshoot common issues that can occur.
Additional resources
Review the supported device list and other resources.
Glossary

Customizing the Self-Service Kiosk configuration

2024-06-20

Configure your site images and kiosk options to customize the choices that are displayed to visitors using your Genetec ClearID™ Self-Service Kiosk during the check-in or check-out process. Customization can include company logos, kiosk themes, and customer-specific welcome and assistance messages.

Before you begin

Configuring the Self-Service Kiosk iPad

Tip: Ensure that your welcome screen images meet the requirements described in the

tooltip on the Visitor management > Kiosks page of the Genetec ClearID™ web portal.

What you should know

Only a site owner or account administrator can customize the kiosk configuration options.

Customized kiosk options changes are synchronized with your kiosk every 60 seconds.

Best Practice: For optimum results, use transparent .PNG images when customizing your welcome screen image.

Procedure

In the ClearID web portal, click Organization > Sites .
Search for and select a site.
Click Visitor management > Kiosks .
In the Kiosk tab, customize your kiosk configuration options as required:
1. (Optional) In the Kiosk options section, select the kiosk options that you want displayed to your visitors while using the kiosk.
2. (Optional) In the Kiosk theme section, choose a theme to customize the look of the kiosk.
  For example, select the White theme and choose an Accent color that aligns with your corporate branding.
3. (Optional) In the Kiosk welcome screen section, upload an image to use as the welcome screen logo.
  For example, a company name or logo that aligns with your corporate branding.
  
  For more detailed information and to see examples of these kiosk customizations, see Enabling visitor management for sites.
Click Save.