Viewing webhook logs

To troubleshoot unreceived webhooks or other associated issues, third-party Application Programming Interface (API) owners can use the webhook logs to verify the status of every HTTP callback request sent to the third-party URL.

1. From the Home page, click Administration > Webhooks .
2. Select the webhook that you want to troubleshoot.
   Tip: If the Webhooks list is long, you can use the Search field to find the webhook that you require.
3. In the Logs section Callback date column, click to select a specified range or use the Date range picker to specify your own range.
   Note: The callback data range time period is limited to a maximum of 1 year and the callback information is displayed in reverse chronological order.

   The following image shows callback logs containing Accepted responses.

   

   The following image shows callback logs containing BadRequest responses.

   

4. Review the Logs information as follows:
   1. In the Callback date column, check when the callback was sent (includes date range filters).
   2. In the URL column, for the URL used to forward the event notification, verify that the specified event occurred and a notification was sent to the relevant third-party API (program or application).
   3. In the Response column, review the states to verify whether the third-party API successfully received the HTTP callback or not. For example, Accepted, BadRequest, InternalServerError, and so on.
   4. (Optional) Navigate through the callback logs (forwards or backwards in time) by clicking the Next page or Previous page icons.