About email notifications

2024-06-21

To inform users about specific events in the Genetec ClearID™ system, email notifications are sent.

Email notifications are triggered and sent for the following situations:


Email notification	Notification recipients
Access for an identity
Account is created for an identity ¹	Identity - Administrators only
Area access request for an identity is submitted	Identity requester
Area access request for an identity is canceled	Identity requester, area approvers, and area owners
Area access request for an identity requires approval or deny	Depending on workflow settings: Supervisor and or area approver No email if auto approved
Area access request for an identity is approved or denied	Identity and area owners (Submitter and Access for requester if they are different)
Area access for an identity is granted	Identity and their supervisor
Area access for an identity is revoked (or expired)²	Identity and their supervisor
Access for a role
Access request submitted for a role	Requester (requester is one of the role managers)
Area access request for a role requires approve or deny	Access request requires an approval or denial from Supervisors: Denied: All role managers get email Access request requires an approval or denial from Area approvers: Denied: All role managers get email Approved: All role managers get email
Area access request for a role is approved or denied	Approved by Supervisor: Area approvers get email Denied by Supervisor: All role managers get email
Area access granted for role	After an area approver approves the request or if the area is set to automatically approve: Sent to all role managers After the role is granted access to an area manually: Sent to all role managers
Area access revoked for a role	All role managers get email
Identity added to role membership	Identity - notifications are configurable in the role
Identity removed from role membership	Identity - notifications are configurable in the role
Identity requests
Identity requested	Requester Depending on the approval workflow configured in the identity template: Supervisors Identity approver Note: If one of the requested identities is canceled, all the configured approvers are added to the cc list for the email notification titled: "Identity request for identity has been updated".
Visit events
Visit created	Requester and hosts
Visit requires approve or deny	Depending on workflow settings: Supervisors No email if auto approved
Visit approved or denied	Requester and hosts
Visitor confirmation	Visitors get an email if their visit is approved
Visit request requires approve or deny	Depending on the visitor management workflow for each setting in each area: Area or visit approvers for all areas listed in visit No email if auto approved
Visitor checked-in	Hosts
Visitor watchlist alert (notify or block)	If a person of interest or company of interest from the watchlist is triggered Watchlist manager
Access reviews
Access review pending	Area approver and role manager

Important: ¹ If a corporate log on (single sign-on using Microsoft Office 365 or similar) is used, the account is automatically activated and no activation email is received.

²Access expired emails are sent at midnight based on the time zone specified for the site.

Email notifications are sent from noreply@clearid.io. If you don’t receive email notifications in either your Inbox or Spam (Junk) folders, contact your account administrator.