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Install and connect your Security Center SaaS application.
Device management
Keeping camera features up-to-date
To access new features after a camera’s configuration changes or when they become available as part of a system or firmware update, you must manually synchronize the camera.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
- Device management
  - Adding devices
    To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
  - How firmware and software updates work
    To enable the latest features and keep your devices secure, the firmware and software applications for appliances and video units should be kept up to date.
  - About firmware updates for access control appliances
    To keep your access control appliances secure and up to date, you must have the latest firmware installed.
  - Keeping camera features up-to-date
    To access new features after a camera’s configuration changes or when they become available as part of a system or firmware update, you must manually synchronize the camera.
  - Filtering and sorting devices
    To facilitate device management, you can filter and sort devices by specific criteria.
  - Deleting devices
    Delete a device that is no longer required or is in an error state, or delete a device to enroll it again.
  - About recording profiles
    A recording profile is a configuration for multiple cameras with predefined camera settings, such as retention period, storage location, resolution, frame rate, and bit rate. You can use a recording profile to quickly configure cameras before or after you add them to your system.
  - Adding recording profiles
    To remove friction during large-scale camera deployments and for consistent configurations across multiple cameras, you can use recording profiles to specify video, storage, and retention settings.
  - Configuring custom camera settings
    To manage camera-specific settings and disassociate specific cameras from recording profiles, you can configure custom settings for a camera.
  - Configuring sensor-specific custom camera settings
    To manage sensor-settings and disassociate from recording profiles, you can configure custom settings for sensors on a multisensor camera.
  - How fisheye cameras work in Security Center SaaS
    Security Center SaaS supports the enrollment of fisheye cameras and can dewarp live and playback video from direct-to-cloud and managed Archiver cameras.
  - How video timeline thumbnails work in Security Center SaaS
    In Security Center SaaS, video thumbnails on the timeline help you navigate and review a video. To quickly and easily find a person or object of interest, you can scrub the timeline to visually scan thumbnails from hours of video footage.
  - How privacy protection works in Security Center SaaS
    In Security Center SaaS, privacy protection anonymizes video by pixelating parts of a video stream where movement is detected. The identity of individuals or moving objects is protected, without obscuring movements and actions or preventing monitoring.
  - How camera analytics events work in Security Center SaaS
    An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
  - How camera metadata works in Security Center SaaS
    A camera analytics event is part of the camera metadata stream. Camera metadata is used by intelligent search to help identify people or vehicles that match specific characteristics.
  - Adding Axis direct-to-cloud intercoms
    To enable operator communication with Axis direct-to-cloud (D2C) intercoms, add them to Security Center SaaS.
  - Configuring Axis direct-to-cloud intercoms
    After you add an Axis direct-to-cloud intercom to Security Center SaaS, you can configure the intercom's camera and intercom sensors.
  - How intrusion detection works in Security Center SaaS
    Security Center SaaS connects to third-party intrusion panels using the Intrusion application that runs on Genetec Cloudlink™ appliances. Once connected, you can monitor, control, and generate reports for the intrusion panels.
  - Preparing a Bosch intrusion panel to add to Security Center SaaS
    Configure the settings on your Bosch intrusion panel before adding the panel to Security Center SaaS.
  - Adding Bosch intrusion panels
    To monitor, control, and report on a Bosch intrusion panel, you must add it to a Genetec Cloudlink™ appliance in Security Center SaaS.
  - Configuring Bosch intrusion panel settings
    If you modify the settings on a Bosch intrusion panel, you must update the corresponding settings to ensure proper synchronization.
  - Preparing to add Honeywell Galaxy intrusion panels to Security Center SaaS
    Configure the settings on your Honeywell Galaxy intrusion panel before adding the panel to Security Center SaaS.
  - Adding Honeywell Galaxy intrusion panels
    To monitor, control, and report on a Honeywell Galaxy intrusion panel, you must add it to Security Center SaaS.
  - Configuring advanced settings on intrusion panels
    After you add an intrusion panel, you can configure its advanced settings in Genetec Configuration desktop.
  - Enabling intrusion panel monitoring
    To enable operators to monitor an intrusion panel in Security Center SaaS, you must add the intrusion areas, inputs, and outputs to maps.
- System automation
- Map design
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
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Set up and use ClearID in Security Center SaaS.
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Set up and use Federation in Security Center SaaS.
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Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
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Technical support
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Glossary

Keeping camera features up-to-date

2026-04-08

To access new features after a camera’s configuration changes or when they become available as part of a system or firmware update, you must manually synchronize the camera.

What you should know

Security Center SaaS only fetches camera capabilities during enrollment. If you enable a feature that wasn't supported when the camera was enrolled, the feature won't be displayed in the Security Center SaaS user interface until you manually synchronize the camera.
The synchronize function is disabled when cameras are offline.
Manually synchronizing a camera doesn't require the camera or associated Genetec Cloudlink™ appliance to restart.
For cameras connected to a Cloudlink appliance, recording is paused briefly during synchronization.

Procedure

From the Devices page in the Configuration task, select a camera.
In the Access more settings on Camera section of the Overview tab, click Synchronize.

After the synchronization is complete, new camera capabilities are displayed on the camera's Settings page. If the firmware was updated, the new version is displayed on the Overview page.
If needed, modify your camera settings to take advantage of the new camera capabilities.