Adding Axis direct-to-cloud intercoms

2026-08-20Last updated

To enable operators to place and receive calls from other users in Security Center SaaS and mobile using Axis direct-to-cloud (D2C) intercoms, you must add the intercom to your system.

Before you begin

  • Gather the required information from the Axis Communications: Owner Authentication Key document or the device's web interface:
    • Device serial number
    • Owner Authentication Key (OAK)
  • Ensure that the device has internet connectivity and that it can reach the required endpoint domains.
  • To use edge recording on your device, insert a supported SD card. For information about supported SD cards, see the Axis documentation.

What you should know

Adding an Axis D2C device to Security Center SaaS does two things:
  • Resets the device to its factory default settings. Any configuration changes made in the device's web interface before it was added are lost.
  • Replaces any existing credentials for the device with new credentials that comply with strong password policies. You can view the credentials on the device's Overview page.

Procedure

  1. From the Devices page in the Configuration task, click Add device, and follow the steps in the configuration wizard.
    The intercom is added to Security Center SaaS in an inactive state.
  2. Activate the intercom:
    • If you have physical access to the intercom, press the control button on the intercom body.
    • If you don’t have physical access to the intercom, enable one-click cloud connection in the software:
      1. On the intercom's web page, click System > Network .
      2. Under One-click cloud connection, set Allow O3C to Always and click Save.
    Activation can take up to 10 minutes. It includes installing the latest firmware and bringing the device online. You can work on other tasks while activation runs in the background.
The intercom is now available in Security Center SaaS and is added to the Address book.

After you finish

  • Configure the intercom to receive calls.
  • To change settings that aren’t available in the Configuration task, sign in to the device.