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Perform daily operations and monitor your facilities in the Security Center SaaS application.
Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
Monitoring mobile users in a map
On georeferenced maps in the Maps task in Security Center SaaS, you can view the location of SC SaaS Operation mobile application users, send them messages, and view video from their mobile phones.

Pre-deployment guide
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Setup guide
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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
  - Maps task process overview
    View and interact with all your entities, events, and incidents from the Maps task in Security Center SaaS.
  - Monitoring cameras in a map
    Using the Maps task, you can monitor camera states, live and recorded video, and their associated events.
  - Monitoring doors in a map
    Using that Maps task in Security Center SaaS, you can monitor and interact with doors and readers.
  - Monitoring mobile users in a map
    On georeferenced maps in the Maps task in Security Center SaaS, you can view the location of SC SaaS Operation mobile application users, send them messages, and view video from their mobile phones.
  - Navigating between related maps
    To navigate between related maps, you can click on map links or floor controls within a map.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
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Supported devices
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Supported features
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Technical support
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Glossary

Monitoring mobile users in a map

2026-01-20

On georeferenced maps in the Maps task in Security Center SaaS, you can view the location of SC SaaS Operation mobile application users, send them messages, and view video from their mobile phones.

Before you begin

You must have the View mobile users privilege to view mobile users on maps.
For mobile users to be displayed on maps, the Share location option must be enabled in their SC SaaS Operation mobile application.

Procedure

From the navigation menu, click Maps.
Click the Select map list and select a georeferenced map.

Markers representing active SC SaaS Operation mobile users are automatically displayed on the map. By default, these markers display cardholder pictures. If there is no cardholder picture available, the marker displays the user's initials.
To search for a mobile user, enter the user's first and family names or initials in the Search field.
To view the last time stamp of the user, hover over their user marker.
Click a mobile user marker to display the following user information in a side panel:
- First and last name.
- User's picture, if one has been applied to their profile.
- Email address.
- Last recorded location.
- Live video feed from the user's mobile phone.
Send a message to the mobile user:
- Click the Send a message () button.
- Enter a message in the dialog box.
- Click OK.
The user receives the message in the SC SaaS Operation mobile application.