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User guide
Learn about Security Center SaaS.
Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operations.
Monitoring mobile users in a map
On georeferenced maps in the Maps task of Genetec™ Operation web, you can view the location of Genetec Operation mobile users, send them messages, and view video from their mobile phones.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
- Introduction
  Learn about Genetec™ Operation Web.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operations.
  - Maps task process overview
    View and interact with all your entities, events, and incidents from the Maps task in Genetec™ Operation web.
  - Monitoring cameras in a map
    Using the Maps task of Genetec™ Operation web, you can monitor camera states, live and recorded video, and their associated events.
  - Monitoring doors in a map
    Using that Maps task in Genetec™ Operation web, you can monitor and interact with doors and readers.
  - Monitoring mobile users in a map
    On georeferenced maps in the Maps task of Genetec™ Operation web, you can view the location of Genetec Operation mobile users, send them messages, and view video from their mobile phones.
  - Navigating between related maps
    To navigate between related maps, you can click on map links or floor controls within a map.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Genetec™ Operation Tiles task.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Genetec™ Operation Reports task.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Genetec Web App Access control task.
- Alarms, quick actions, and critical events
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Additional resources
Review the supported device list and other resources.
Glossary

Monitoring mobile users in a map

2024-04-05

On georeferenced maps in the Maps task of Genetec™ Operation web, you can view the location of Genetec Operation mobile users, send them messages, and view video from their mobile phones.

Before you begin

You must have the View mobile users privilege to view mobile users on maps.
For mobile users to be displayed on maps, the Share location option must be enabled in their Operation mobile application.

Procedure

From the vertical navigation bar, click Maps.
Click the Select map list and select a georeferenced map.

Markers representing active Operation mobile users are automatically displayed on the map. By default, these markers display cardholder pictures. If there is no cardholder picture available, the marker displays the user's initials.
To search for a mobile user, enter the user's first and family names or initials in the Search field.
To view the last time stamp of the user, hover over their user marker.
Click a mobile user marker to display the following user information in a side panel:
- First and last name.
- User's picture, if one has been applied to their profile.
- Email address.
- Last recorded location.
- Live video feed from the user's mobile phone.
Send a message to the mobile user:
- Click the Send a message () button.
- Enter a message in the dialog box.
- Click OK.
The user receives the message in the Operation mobile app.