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Setup guide
Install and connect your Security Center SaaS application.
User management
Configuring advanced user settings
If the pre-configured roles don't meet the needs of a user or group, you can customize their profile using the User management task in Genetec™ Configuration desktop.
Setting user levels
To define which users get priority over the PTZ controls of cameras, you must set the user level of users and group in Genetec™ Configuration desktop.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
  - About users
    Users represent individuals with access to the Security Center SaaS system. System administrators create user entities and configure their rights and privileges in Genetec™ Configuration.
  - Adding users
    Before you can manage devices and users in Genetec™ Configuration, you must first add users in Security Center SaaS. Different roles can also be added to the users to grant different system privileges.
  - About groups
    A group is an entity that defines a group of users who share common properties and privileges.
  - Adding groups
    Set up groups in Security Center SaaS to have users automatically inherit privileges based on their group membership.
  - Changing your user password
    To enhance security, you can update your user password for Security Center SaaS.
  - Changing your multi-factor authentication settings
    To enhance security, you can enable multi-factor authentication (MFA) or modify your existing MFA settings for Security Center SaaS.
  - Configuring advanced user settings
    If the pre-configured roles don't meet the needs of a user or group, you can customize their profile using the User management task in Genetec™ Configuration desktop.
    - Setting user levels
      To define which users get priority over the PTZ controls of cameras, you must set the user level of users and group in Genetec™ Configuration desktop.
    - Granting access rights for partitions
      To allow users to access the entities contained in a partition, you must grant access rights for that partition to the concerned users and user groups.
    - Assigning privileges to users
      If a pre-configured roles doesn't meet a user's needs, you can adjust their privileges in Genetec™ Configuration desktop.
    - Configuring users sign-in settings
      To define how and when a user can sign in to Security Center SaaS applications, you must configure their sign-in settings in Genetec™ Configuration desktop.
    - Configuring user operation settings
      To define which active tasks and hot actions are available to users, you can configure their operation settings in Genetec™ Configuration desktop.
    - Configuring user access to archived video
      To restrict a user's access to archived video beyond a specific time period, you can configure the limit archive viewing setting in Genetec™ Configuration desktop.
    - Configuring video watermarking
      You can configure video watermarking for specific users and user groups. When enabled, all video requested by those users includes identifying text.
    - Setting a default map for users
      To display a specific map when a user opens the Maps task in Genetec™ Operation, you can set a default map in Genetec™ Configuration desktop.
- Device management
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Setting user levels

2025-02-11

To define which users get priority over the PTZ controls of cameras, you must set the user level of users and group in Genetec™ Configuration desktop.

What you should know

Priority over PTZ controls is always given to the user with the highest level (1=highest). If two competing users have the same user level, the user who requested the stream first is given priority. Once a user gains control over a PTZ camera, that user locks it.

Procedure

From the homepage in Genetec Configuration desktop, click User management > Advanced .
From the entity browser, select a user or group to configure.
Click the Properties tab.
Use the User level slider to adjust the user level.
(Optional) To apply user levels to specific areas:
1. Set the User level option to Override.
  The Configure user-level overrides is displayed.
2. Click the Configure user-level overrides button.
3. Click Add an item ().
4. Select an area.
5. Click OK.
Click Apply.