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Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Acknowledging alarms
You can view and acknowledge active alarms in the Alarms side panel in Genetec™ Operation web.

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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
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- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operation web.
- Tiles
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- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Genetec™ Operation web.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Genetec™ Operation web.
- Alarms, quick actions, and critical events
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
  - Triggering alarms
    To activate an alarm, you can trigger it manually from the notification tray in Genetec™ Operation web.
  - Acknowledging alarms
    You can view and acknowledge active alarms in the Alarms side panel in Genetec™ Operation web.
  - Forcing acknowledgment of all alarms
    To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.
  - Triggering quick actions
    To trigger quick actions in Genetec™ Operation web, you can use the function keys on your keyboard or from the menu in the notification tray.
  - Setting a threat level
    If a critical event occurs, such as a fire or shooting, you can set a threat level in Genetec™ Operation web.
- Event monitoring
  Learn how to monitor events in Genetec™ Operation web.
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Glossary

Acknowledging alarms

2024-04-05

You can view and acknowledge active alarms in the Alarms side panel in Genetec™ Operation web.

What you should know

You must have the Acknowledge alarms privilege to acknowledge an alarm.
You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge an alarm.
The Active alarms icon changes from white to red when there is an active alarm.

Procedure

Click the Active alarms () icon in the notification tray.
The Alarms side panel opens, containing a list of active alarms.
Click an alarm.
Details about the alarm are displayed in the side panel.

Select an alarm command:


Button	Command	Description
	Acknowledge (Default)	Acknowledge the alarm. The alarm is no longer active, and is removed from the alarm list in the side panel.
	Acknowledge (Alternate)	Set the alarm to the alternate acknowledged state. Your company defines the reasons to use this acknowledgment type. For example, you can use the state to acknowledge a false alarm. This state can be used as a filter in alarm queries.
	Forcibly acknowledge	Force the alarm to be acknowledged. The Forcibly acknowledge setting is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
	Investigate	Investigate the alarm. This action lets other users in the system know that you have seen the alarm without acknowledging it, so the alarm is not removed from the active alarm list.