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User guide
Learn about Security Center SaaS.
Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Forcing acknowledgment of all alarms
To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.

Deployment guide
Learn how to install and connect your Security Center SaaS application.
User guide
Learn about Security Center SaaS.
- Introduction
  Learn about Genetec™ Operation Web.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operations.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Genetec™ Operation Tiles task.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Genetec™ Operation Reports task.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Genetec Web App Access control task.
- Alarms, quick actions, and critical events
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
  - Triggering alarms
    To activate an alarm, you can trigger it manually from the notification tray in Genetec™ Operation web.
  - Acknowledging alarms
    You can view and acknowledge active alarms in the Alarms side panel in Genetec™ Operation web.
  - Forcing acknowledgment of all alarms
    To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.
  - Triggering quick actions
    To trigger quick actions in Genetec™ Operation web, you can use the function keys on your keyboard or from the menu in the notification tray.
  - Setting a threat level
    If a critical event occurs, such as a fire or shooting, you can set a threat level in Genetec™ Operation web.
- Event monitoring
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Genetec ClearID User Guide
Learn how to set up and use ClearID in Security Center SaaS.
Additional resources
Review the supported device list and other resources.
Glossary

Forcing acknowledgment of all alarms

2024-04-05

To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.

What you should know

The Force acknowledge alarms button is only available to admin users.
The Force acknowledge alarms button clears all alarms across your Security Center SaaS system, including:
- Alarms that are currently under investigation.
- Alarms that have not had their acknowledgment condition cleared.
- Alarms that are not visible to admin users.
You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge alarms.

Procedure

Click the Active alarms () icon in the notification tray.
A side panel containing a list of active alarms opens.
Click , and then click Force acknowledge alarms.

A warning message is displayed to verify if you want to forcibly acknowledge all alarms.
Click Continue.

All active alarms in your Security Center SaaS system are cleared.