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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Forcing acknowledgment of all alarms
To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about Genetec™ Operation web.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operation web.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Genetec™ Operation web.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Genetec™ Operation web.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Genetec™ Operation web.
- Alarms, quick actions, and critical events
  Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
  - Triggering alarms
    To activate an alarm, you can trigger it manually from the notification tray in Genetec™ Operation web.
  - Acknowledging alarms
    You can view and acknowledge active alarms in the Alarms side panel in Genetec™ Operation web.
  - Forcing acknowledgment of all alarms
    To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.
  - Triggering quick actions
    To trigger quick actions in Genetec™ Operation web, you can use the function keys on your keyboard or from the menu in the notification tray.
  - Setting a threat level
    If a critical event occurs, such as a fire or shooting, you can set a threat level in Genetec™ Operation web.
- Event monitoring
  Learn how to monitor events in Genetec™ Operation web.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Forcing acknowledgment of all alarms

2024-04-05

To clear all alarms across your Security Center SaaS system, you can force acknowledge all alarms in Genetec™ Operation web.

What you should know

The Force acknowledge alarms button is only available to admin users.
The Force acknowledge alarms button clears all alarms across your Security Center SaaS system, including:
- Alarms that are currently under investigation.
- Alarms that have not had their acknowledgment condition cleared.
- Alarms that are not visible to admin users.
You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge alarms.

Procedure

Click the Active alarms () icon in the notification tray.
A side panel containing a list of active alarms opens.
Click , and then click Force acknowledge alarms.

A warning message is displayed to verify if you want to forcibly acknowledge all alarms.
Click Continue.

All active alarms in your Security Center SaaS system are cleared.