Granting administrator access to the web portal

2024-10-24Last updated

Before an administrator can access the Genetec ClearID™ web portal, you must grant them the required permissions for the website.

What you should know

  • The identity that you want to grant access to must exist in the system.
  • To grant an administrator permission to access the website, you must be an account administrator.
  • Some organizations don’t enable web portal access for some or all of their identities because their organization does not require employee requests or web portal access.
Important:
When a new account is created, an end user designated as the account administrator receives a Welcome to Genetec ClearID and a New ClearID Account - ACCOUNTNAME email notification. By default, Administrator access is given to the end user that receives the email. If a system integrator or other identity also requires administrator access, their administrator access must be added by the end user (account administrator).

Procedure

  1. Click Organization > Identities .
  2. Search for a user or select one from the Identities list.
  3. Click User permissions.
  4. In the User permissions section, click or slide the Web portal access slider to Enabled to grant access to the web portal.
    If the slider is disabled the identity cannot access the web portal.
  5. In the Username field, enter a valid email address.
  6. In the User type list, select Administrator for Administrator access to the web portal.
  7. Click Save to confirm your changes.
The identity now has access to the web portal with Administrator privileges.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

Log on to the web portal.