Configuring Axis direct-to-cloud intercoms

2026-07-15Last updated

After you add an Axis direct-to-cloud intercom to Security Center SaaS, you can configure the intercom's camera and intercom sensors to control how calls are made.

Before you begin

Add an Axis direct-to-cloud intercom to your system.

Procedure

  1. From the Devices page in the Configuration task, select an intercom.
  2. In the side panel, click Sensors.
  3. (Optional) Select the camera sensor, click Settings, and change the default camera settings for the intercom.
  4. Click the intercom sensor.
  5. From the Recipient of calls triggered by call button list, select the user who will receive calls when the intercom button is pressed.
    Important:
    If you don't select a user, pressing the intercom button produces a sound but doesn't initiate a call.
  6. To have the intercom answer calls without ringing, select Device automatically answers incoming calls .
    This enables operators to use the intercom to initiate conversations with individuals who are in close proximity to the intercom.
  7. Click Save.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.