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Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Requirements
Port requirements
To enable communication with cameras, appliances, clients, and on-premises Security Center systems, you must open specific network ports.
Port requirements for direct-to-cloud intercoms
To enable communication with direct-to-cloud (D2C) intercoms, you must open specific outbound ports for the associated domains.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
- Requirements
  - Presale checklist
    Use this checklist to collect information about the customer's environment and to ensure that it meets Security Center SaaS requirements.
  - Network requirements
    To successfully deploy Security Center SaaS in the cloud, network infrastructure must meet the required performance criteria, and network policy must adhere to the setup recommendations.
  - Client workstation requirements
    To ensure optimal performance for your needs, client workstations must meet or exceed the minimum, recommended, or high-performance profile for Security Center SaaS.
  - Port requirements
    To enable communication with cameras, appliances, clients, and on-premises Security Center systems, you must open specific network ports.
    - Port requirements for direct-to-cloud cameras
      To enable communication between direct-to-cloud (D2C) cameras and Security Center SaaS, you must open specific network ports.
    - Port requirements for direct-to-cloud intercoms
      To enable communication with direct-to-cloud (D2C) intercoms, you must open specific outbound ports for the associated domains.
    - Port requirements for Genetec Cloudlink appliances
      To enable communication between Genetec Cloudlink appliances and Security Center SaaS, you must open specific network ports.
    - Port requirements for Synergis Cloud Link appliances
      To enable communication between Synergis Cloud Link appliances and Security Center SaaS, you must open specific network ports.
    - Port requirements for Axis Powered by Genetec appliances
      To enable communication between Axis Powered by Genetec appliances and Security Center SaaS, you must open specific network ports.
    - Port requirements for clients
      To enable communication between clients and Security Center SaaS, you must open specific network ports.
    - Port requirements for Federation
      For Federation™ of on-premises Security Center systems into Security Center SaaS, you must open firewall ports to allow communication between the sites.
  - About data centers
    A data center is a secure facility that hosts critical computing systems with built‑in redundancy for power, connectivity, and security. Security Center SaaS uses Microsoft Azure data centers in Australia, Canada, Europe, the UK, and the United States to support regional performance, compliance, and data residency requirements.
  - Supported devices
    For a list of devices and the associated firmware that are supported with Security Center SaaS, see the Security Center SaaS Supported Device List.
  - Supported features
    For an overview of the key features and differences between Security Center SaaS and Security Center on-premises, see the Security Center SaaS Features Matrix.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Port requirements for direct-to-cloud intercoms

2026-01-30

To enable communication with direct-to-cloud (D2C) intercoms, you must open specific outbound ports for the associated domains.

Axis D2C intercoms

To stream video from Axis D2C intercoms, you must open the ports required for direct-to-cloud cameras. For more information, see Port requirements for direct-to-cloud cameras.

Open the required outbound ports for the listed domains to enable voice and video calls. This allows the intercom to connect to cloud services, be managed remotely, and stream audio and video in both directions.

US datacenters

The following network ports must be open for systems hosted in US datacenters.


Outbound port	Domain name	Port usage
TCP 5061	eastus2.sip.sipelia.genetec.cloud	SIP protocol port for call signaling
UDP 20000-60000	global.relay.metered.ca	UDP port range for audio and video
UDP 80	stun.relay.metered.ca	STUN protocol port for resolving public addresses

Canadian datacenters

The following network ports must be open for systems hosted in Canadian datacenters.


Outbound port	Domain name	Port usage
TCP 5061	centralca.sip.sipelia.genetec.cloud	SIP protocol port for call signaling
UDP 20000-60000	global.relay.metered.ca	UDP port range for audio and video
UDP 80	stun.relay.metered.ca	STUN protocol port for resolving public addresses

Australian datacenters

The following network ports must be open for systems hosted in Australian datacenters.


Outbound port	Domain name	Port usage
TCP 5061	eastau.sip.sipelia.genetec.cloud	SIP protocol port for call signaling
UDP 20000-60000	global.relay.metered.ca	UDP port range for audio and video
UDP 80	stun.relay.metered.ca	STUN protocol port for resolving public addresses

European datacenters

The following network ports must be open for systems hosted in European datacenters.


Outbound port	Domain name	Port usage
TCP 5061	westeu.sip.sipelia.genetec.cloud	SIP protocol port for call signaling
UDP 20000-60000	global.relay.metered.ca	UDP port range for audio and video
UDP 80	stun.relay.metered.ca	STUN protocol port for resolving public addresses

UK datacenters

The following network ports must be open for systems hosted in UK datacenters.


Outbound port	Domain name	Port usage
TCP 5061	southuk.sip.sipelia.genetec.cloud	SIP protocol port for call signaling
UDP 20000-60000	global.relay.metered.ca	UDP port range for audio and video
UDP 80	stun.relay.metered.ca	STUN protocol port for resolving public addresses