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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Voice and video calling
Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
Voice and video calling process overview
Security Center SaaS supports voice and video calling, so users can place, answer, and manage calls with other users and intercoms, and send instructions or alerts to a speaker.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
  - Voice and video calling process overview
    Security Center SaaS supports voice and video calling, so users can place, answer, and manage calls with other users and intercoms, and send instructions or alerts to a speaker.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Voice and video calling process overview

2026-06-01

Security Center SaaS supports voice and video calling, so users can place, answer, and manage calls with other users and intercoms, and send instructions or alerts to a speaker.

Note:

To activate voice and video calling between users, your system must have at least one intercom device.


Task	More information
Configure your peripheral devices.	Click > Settings > Peripherals , select a speaker, a microphone, and a camera for incoming and outgoing calls.
Open the voice and video calling panel.	Click the call () icon in the notification tray.
Make calls to a user or intercom device.	Click the Address book () icon, then click the Call () icon next to a user or intercom.
Receive calls from a user or intercom.	When you respond to an incoming call, the side panel opens. For calls from an intercom: Click () to display the video from the device in a large tile. Close the side panel to display the call in a pop-up window.
Send instructions or alerts to a speaker.	Click the Address book () icon, then click the Call () icon next to a speaker. Note: Placing calls to multiple speakers at the same time is not supported.
View the video feed from an intercom's camera.	Open the Tiles task, and then drag the camera from the intercom device to a tile.