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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Working with video files
Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
Exporting video
To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about operational tasks in Security Center SaaS.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Security Center SaaS.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Security Center SaaS.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Security Center SaaS.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Security Center SaaS.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Security Center SaaS.
- Voice and video calling
  Using the voice and video calling feature in Security Center SaaS, you can make, receive, and manage voice and video calls across your system.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Security Center SaaS.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Security Center SaaS.
  - Exporting video
    To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.
  - Sharing video clips
    To efficiently share video evidence, you can share video clips from Security Center SaaS to internal and external stakeholders using Genetec Clearance™.
  - Managing access to shared video clips
    To review and manage shared video clips, including recipient access and permissions, end users can use the Manage video clips dialog in Security Center SaaS.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Troubleshooting
Get quick and easy access to troubleshooting content for Security Center SaaS.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Exporting video

2026-08-10

To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.

Before you begin

Disable your web browser's pop-up blocker to enable video exports from Security Center SaaS to your local hard drive.

What you should know

You can export video in these formats:

G64x
MP4 (default format)
ASF

Procedure

Open the Tiles task in the navigation menu.
Click Browse () to display your entities.
Double-click or drag the camera entity or layout onto a tile.
Hover over the tile, and click Show more () > Export ().
In the Export video dialog box, configure the export settings.
Click Export.
The number of video files being exported is displayed next to the Export status () icon.
Click the Export status () icon to view the status of the export.
When the export status is Ready to download, click .

The video file is saved to the location defined in your web browser settings. The default location is C:\Users\<username>\Downloads.