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Perform daily operations and monitor your facilities in the Security Center SaaS application.
Tiles
Learn how to monitor the state of your entities and manage their functions from the Tiles task in Genetec™ Operation web.
Exporting video from tiles
To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.

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User guide
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- Introduction
  Learn about Genetec™ Operation web.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operation web.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Genetec™ Operation web.
  - Tiles task process overview
    Monitor and interact with entities using the Tiles task in Genetec™ Operation web.
  - Monitoring entities in tiles
    Using the Tiles task in Genetec™ Operation web, you can monitor the state of your entities and manage their functions.
  - Creating a reusable tile layout
    To provide users with quick access to a consistent view of certain entities, you can create reusable tile layouts.
  - Modifying a reusable tile layout
    In the Tiles task, you can modify the properties and tiles of a reusable tile layout, and then overwrite the existing tile layout or save it as a new tile layout.
  - Exporting video from tiles
    To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.
  - About video timeline navigation
    In Security Center SaaS, you can navigate the video timeline in a variety of ways while performing monitoring tasks, reviewing video, or using the investigation task or intelligent search functions.
  - Navigating to a specific time in playback video
    To view playback video from a specific date and time, you can navigate to a timestamp from the video tile.
  - Controlling PTZ cameras
    To monitor or control your PTZ cameras, use the Monitoring task in Genetec™ Operation desktop or Genetec™ Operation web.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Genetec™ Operation web.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Genetec™ Operation web.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Genetec™ Operation web.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Genetec™ Operation web.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
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Supported devices
Review the supported devices list.
Supported features
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Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Exporting video from tiles

2025-11-19

To play video files outside of Security Center SaaS, export the video from a tile to your local hard drive.

Before you begin

Important:

Disable your web browser's pop-up blocker to enable video exports from Security Center SaaS to your local hard drive.

What you should know

Videos are exported to the download location specified in your web browser. The default location is C:\Users\<username>\Downloads.
You can export video in these formats:
- G64
- G64x
- MP4 (default format)
- ASF
To export videos, users need the Single user video export and Export video privileges.

Procedure

Click Tiles in the vertical navigation bar.
Click Browse () to display your entities.
Double-click or drag the camera entity or layout to a tile.
Hover over the tile to see the camera controls.
Click Show more () > Export ().
The Export video dialog box opens.
Configure the following:

File name

Enter a name for the video file.

Description

Enter a description of the video you're exporting.

Start time

Select the start date and time of the video that you're exporting.

End time

Select the end date and time of the video that you're exporting.

Format

Select the video format for your exported video file.

Export audio

Select this option to include audio in the video file that you're exporting.
Click Export.
The number of video files being exported is displayed next to the Export status () icon.
Click the Export status () icon to view the status of the export.
When the export status is Ready to download, click .

The video file is saved to the location defined in your web browser settings.