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User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Front desk
Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
Setting your front desk location
Before you can use the Front desk task to manage visitors, you must select your work location for the day. Your location determines which site and visitor management information you can see and which functions you can access.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
- Introduction
  Learn about Genetec™ Operation web.
- Tiles
  Learn how to monitor the state of your entities and manage their functions from the Tiles task in Genetec™ Operation web.
- Maps
  Learn how to view and interact with cameras, doors, events, and incidents from the Maps task in Genetec™ Operation web.
- Investigation
  Use natural language search and filters to investigate and quickly find relevant video footage, objects, or events from the Investigation task in Genetec™ Operation web.
- Front desk
  Learn how to set your work location, view a schedule of planned and upcoming events, review a list of expected visitors, view visitor check-in or check-out status, check-in walk-in visitors and perform security screening.
  - About Front desk
    The Front desk task in Security Center SaaS helps reception and security staff manage visitors. Front desk operators can set their work location, view event schedules, review a visitor list, review visitor status, check in visitors, and perform security screening. Security screening is only available in the US market.
  - Setting your front desk location
    Before you can use the Front desk task to manage visitors, you must select your work location for the day. Your location determines which site and visitor management information you can see and which functions you can access.
  - Reviewing visitor activities
    For an overview of the visitors expected today or the coming week, you can review the visitors list. Using this information, you can quickly understand the current visitor status for your site and upcoming visitor activities, including checked-in visitors, checked-out visitors, and visitors expected at a later time.
  - Viewing the visit events schedule
    To see what visit events are planned, you can view the visit events schedule. Using this information, you can see what visitors are expected today or in the coming week and prepare any access cards or other special requirements ahead of time.
  - Checking in a walk-in visitor
    To give an unplanned visitor access to visit your site, you can use the walk-in visitor check-in option.
  - Screening walk-in visitors
    To screen unplanned visitors to your site, you can use the walk-in visitor check-in option. During check-in, security screening is performed to identify potential matches and to deny access when a security screening match is confirmed.
- Reports
  Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Reports task in Genetec™ Operation web.
- Access control
  Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Access control task in Genetec™ Operation web.
- Alarms, hot actions, and critical events
  Learn how to respond to alarms, trigger hot actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Event monitoring
  Learn how to monitor events in Genetec™ Operation web.
- Working with video files
  Learn how to share video files, manage the shared files, view shared video clips, and control video access permissions in Genetec™ Operation web.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Setting your front desk location

2026-02-13

Before you can use the Front desk task to manage visitors, you must select your work location for the day. Your location determines which site and visitor management information you can see and which functions you can access.

Before you begin

To perform functions in the Front desk task, you must be assigned the Front desk role.

What you should know

The first time Front desk is opened, you must provide your location information. Your browser stores this information so you don't need to set it again each time the page is refreshed.

If your browser can’t access this stored information, or if you switch devices or use a fixed-location machine, you must set your location again.
If security screening is enabled, the selected location is used to notify the appropriate person or team when security screening matches are found for this front desk location.

Procedure

In Security Center SaaS, open the Front desk task.
In the Set your location dialog, select your site and area:

Site

Select the site where you're working from today. If your system only has one site, this option is hidden.

Area

Select an area to associate with possible security screening events. This indicates where events happen and ensures that a security guard is sent to the correct area when a security screening match occurs.
Click Apply.
(Optional) To change the location you're working from, click the location displayed in the top left of Front desk under the welcome message.

After you finish