Finding a person of interest from the Investigation task

2026-03-16Last updated

To quickly locate a person of interest, you can conduct an investigation in Security Center SaaS using natural language search criteria and additional smart search filters. The investigation details can then be reviewed and used to create a timeline of events, including movements, interactions, and what occurred before or after an incident.

Before you begin

What you should know

  • Some parts of this procedure require a Security Center SaaS Premium Plan. For an overview of the key features and differences between the Standard and Premium plans, see the Security Center SaaS Features Matrix.
  • Use the Investigation task when you have a description or incident details, such as:
    • Upper or lower clothing color
    • Approximate time range
    • Location, including one or more cameras
  • Important:
    This procedure should only be carried out on stationary camera deployments. Intelligent search on a moving camera is not supported because moving cameras do not provide consistent metadata.

Procedure

  1. Click Investigation from the vertical navigation bar.
  2. In the search field, input your natural language search criteria and press Enter.
    For example:
    • "person wearing a red sweater and blue jeans"
    • "person wearing a white dress in the lobby yesterday afternoon"
    Natural language search quickly finds relevant footage without manually reviewing hours of video.
  3. (Optional) To refine your search results, click the filter icon () and adjust your filters.
  4. Choose a suitable thumbnail size from the Thumbnail size list to review the search results.
  5. Review the results to identify your person of interest.
    1. Choose a video thumbnail to review.
      The video plays in the side pane tile with details below, such as the current video frame, clothing color filters, and so on.
      Investigation task in Genetec Operation showing a person of interest search with a video selected and side pane open showing more details.
      Reviewing thumbnails helps verify matches swiftly and prevents wasting time on unrelated clips.
    2. (Optional) Use video scrubbing to navigate the timeline quickly, scan thumbnails, and locate relevant footage:
      Hover over the timeline
      Move your mouse over the video timeline. A thumbnail preview then appears above the timeline.
      Seek in the timeline
      Click, hold, and drag the mouse across the video timeline.
    3. (Optional) To see how a person moved within the camera's field of view, click Show trajectory ().
  6. (Optional) Review the Similar people section for visual matches, potential sightings, and movement paths.
    1. Click Show more to expand the Similar people section.
    2. Click the camera icon and choose which cameras to include or exclude from the results.
      Similar people section of the Investigation task side pane in Genetec Operation showing the camera selector options.
    3. Use the time filter to choose a time range.
      Similar people section of the Investigation task side pane in Genetec Operation showing the time picker options.
    4. In the search results or the side pane, select thumbnails of any potential matches to view them in the video player.
  7. (Optional) Review the Nearby activity section to see the people and vehicles that were present in the surrounding area before and after the incident.
    1. Click Show more to expand the Nearby activity section.
    2. From the People and vehicles list, select people, vehicles, or both.
    3. Use the time filter to select a time range.
    4. In the search results or the side pane, select potential matches to view in the video player.
  8. (Optional) Refine the criteria and review any other thumbnails that might be a match.
This investigation process offers a timeline of events, including where the person went, who they interacted with, and what happened before or after. This provides more context about the incident with less manual effort, and helps investigators validate evidence and generate reliable leads with greater confidence.