Home
Setup guide
Install and connect your Security Center SaaS application.
Device management
Configuring advanced settings on intrusion panels
After you add an intrusion panel in Genetec™ Configuration web, you can configure its advanced settings in Genetec Configuration desktop.
Removing cardholders temporarily from an intrusion panel
To temporarily remove a cardholder or cardholder group from an intrusion panel, you can exclude them on the panel in Security Center SaaS.

Pre-deployment guide
Review requirements, order, and activate your Security Center SaaS system.
Setup guide
Install and connect your Security Center SaaS application.
- Getting started
- User management
- Device management
  - Adding devices
    To add your devices you can scan a QR code, enter the information manually, or automatically discover devices on the local network.
  - About firmware updates for access control appliances
    To keep your access control appliances secure and up to date, you must install the latest firmware.
  - Updating camera capabilities manually
    To take advantage of new camera features as they become available, you can manually update camera capabilities. This is useful when a system integrator or end-user changes the camera configuration or when features are added after camera enrollment.
  - Filtering and sorting devices
    To facilitate device management, you can filter and sort devices by specific criteria on the Devices page in Genetec™ Configuration.
  - Deleting devices
    Delete a device that is no longer required or is in an error state, or delete a device to enroll it again.
  - About recording profiles
    A recording profile is a configuration for multiple cameras containing predefined camera settings, including settings for retention period, storage location, resolution, frame rate, and bit rate.
  - Adding recording profiles
    To remove friction during large-scale camera deployments and for consistent configurations across multiple cameras, you can use recording profiles to specify video, storage, and retention settings.
  - Configuring custom camera settings
    You can create a custom settings configuration to manage camera-specific settings, which removes any association with a recording profile.
  - Configuring sensor-specific custom camera settings
    You can create a custom settings configuration to manage settings for individual sensors on a multisensor camera, which removes any association with a recording profile.
  - How fisheye cameras work in Security Center SaaS
    Security Center SaaS supports the enrollment of fisheye cameras and can dewarp live and playback video from direct-to-cloud and managed Archiver cameras.
  - How privacy protection works in Security Center SaaS
    In Security Center SaaS, privacy protection anonymizes video by pixelating parts of a video stream where movement is detected. The identity of individuals or moving objects is protected, without obscuring movements and actions or preventing monitoring.
  - How events work in Security Center SaaS
    An event is a record of an activity or incident that occurred in the system. Security personnel can monitor events in real time and investigate them later. Events can also trigger automations in the system.
  - Adding Bosch intrusion panels
    To monitor, control, and report on a Bosch intrusion panel, you must add it to a Genetec Cloudlink™ appliance in Security Center SaaS.
  - Configuring Bosch intrusion panel settings
    If you modify the settings on a Bosch intrusion panel, you must update the corresponding settings in Genetec™ Configuration web to ensure proper synchronization.
  - Configuring advanced settings on intrusion panels
    After you add an intrusion panel in Genetec™ Configuration web, you can configure its advanced settings in Genetec Configuration desktop.
    - Configuring the communications parameters of the Genetec Intrusion Protocol
      You can change the default parameters that apply to all intrusion detection units connected to the Intrusion Manager role.
    - Changing the default icons of input types
      To identify a type of input on a map, you can assign an icon to an input type.
    - Importing cardholders from intrusion panels to Security Center SaaS
      After you add an intrusion panel to a Genetec™ Cloudlink, you can import the users of the panel into Security Center SaaS.
    - Assigning cameras to intrusion detection areas
      By linking cameras to intrusion detection areas, the video footage associated with an intrusion event can be displayed and reviewed in Genetec™ Operation.
    - Assigning cameras to inputs
      By linking cameras to inputs, the video footage associated with an intrusion event can be displayed and reviewed in Genetec™ Operation.
    - Modifying intrusion detection areas
      To rename intrusion detection areas and adjust the outputs that trigger alarms within them, you can modify the settings of the corresponding intrusion area.
    - Modifying intrusion panel inputs
      If an intrusion input requires renaming, you can modify its name in Genetec™ Configuration desktop.
    - Modifying intrusion panel outputs
      If an intrusion output requires renaming, you can edit its name in Genetec™ Configuration desktop.
    - Exporting Security Center SaaS cardholders to the Genetec Intrusion Bridge
      Before you add Security Center SaaS cardholders to an intrusion panel, you must push them to the Genetec™ Intrusion Bridge.
    - Adding Security Center SaaS cardholders to a Bosch intrusion panel
      If a cardholder requires access to an intrusion panel, you can add them to a panel in Genetec™ Configuration desktop.
    - Removing users from an intrusion panel
      If a cardholder no longer requires access to an intrusion panel, you can remove them from the panel in Genetec™ Configuration desktop.
    - Removing cardholders temporarily from an intrusion panel
      To temporarily remove a cardholder or cardholder group from an intrusion panel, you can exclude them on the panel in Security Center SaaS.
    - Configuring Security Center SaaS to trigger alarms on intrusion panels
      You can configure Security Center SaaS to trigger alarms on intrusion panels. This is done by physically connecting the input pin associated with an alarm to an output relay on the panel, and configuring the pair as a virtual alarm in Genetec™ Configuration desktop.
  - Enabling intrusion panel monitoring
    To enable operators to monitor an intrusion panel in Genetec™ Operation, you must add the intrusion panel entities to maps.
User guide
Perform daily operations and monitor your facilities in the Security Center SaaS application.
Genetec ClearID
Set up and use ClearID in Security Center SaaS.
Federation
Set up and use Federation in Security Center SaaS.
Appliances
Install, configure, and use your cloud-managed appliances.
Supported devices
Review the supported devices list.
Supported features
Review the supported features list.
Technical support
Learn how and where to find support to help you solve technical issues.
Glossary

Removing cardholders temporarily from an intrusion panel

2025-07-14

To temporarily remove a cardholder or cardholder group from an intrusion panel, you can exclude them on the panel in Security Center SaaS.

What you should know

You can create a cardholder group whose access to a panel has been temporarily removed, for example, cardholders who are on vacation. Set this cardholder group to be excluded from the panel. When you add a cardholder to the cardholder group in Security Center SaaS, they will be automatically excluded from the panel. They will be reinstated on the panel when they are removed from the group.

Procedure

In Genetec™ Configuration desktop, open the Intrusion detection task.
In the entity browser, expand the intrusion role and click an intrusion panel.
Click the Users tab.
Click the Exclude () button next to the cardholder that you want to exclude.

The cardholder is marked as Excluded.
(Optional) To re-instate a cardholder or cardholder group on the panel, click the re-instate button.